Wizard Resume

2021

Last Position : Application Support (WMS,SCM)

Period : August 2021  to June 2025

Job Description :

- Provide application support for WMS systems.
- Troubleshoot incidents through service desk and identify root causes.
- Deliver both short- and long-term solutions to improve performance.
- Coordinate with internal teams and vendors for incident resolution.
- Generate reports and write SQL queries using SSRS.
- Maintain SLA compliance and provide on-call support on rotation.
- Utilize Zendesk for support case management.

Last Position : Application Support (POS)

Period : June 2021  to August 2022

Job Description :

- Menu Restructuring and Promotion received a requirement from Marketing.
- Overview the Aloha manager project for The Coffee Club and Basil in every branch both domestically and internationally.
- Prepare information via Aloha Manager in the section of Menu, Promotion, Payment for The Coffee Club & Basil ,Coordinate with accounting and finance with mapping data to convert accurately.
- Prepare information and coordinate the part of Delivery (GRAB,1112Delivery) to update information on the website and application.
- Coordinate and verify information with Front of house team. Install Point of Sale for new branch
- Check the sales information of the branches through the Back office Switchboard system.
- Analyze and fix problems Point of Sale system for branches
- Designing system screens at the point of sale of each branch for The Coffee Club and Basil Get the requirements to edit the point of sale screen of each branch.

2018

Last Position : Technical support

Period : October 2018  to  Present

Job Description :

- Get on management issues Customer related to POS, CRM
- Monitor and troubleshoot systems, POS, CRM provides powerful
- Check the validity of the report in POS, CRM
- Test system according to Process
- Analysis of the problems. in POS, CRM and reporting
requirement for the programmer
- Received from customers and put together a team of programmers

Last Position : Project coodinartor

Period : July 2018  to October 2018

Job Description :

- Coordinate with the Vendor if the Vendor addiction problems
- Report prepared in part responsible.

2017

Last Position : Network operation center

Period : June 2017  to February 2018

Job Description :

- Monitors within the data center such as Fire suppression,
Electric,Air,UBS
- Wiring LAN
- Coordinate with Vendor in equipment maintenance
- Coordinate with Sale for rent space in Colo-cation
- Support for customers to access the Data Center