Preview Resume

Expected Salary

22,000 - 25,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : Staff

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Call Center

Job Position : Satff

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/CRM/Call Center Others

Job Position : Staff

Interested business type : Real Estate, Hotel / Resort / Spa / Golf Club, Construction of non-residential buildings

Job Location : Bangkok (All)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Willing to work oversea? : Yes

Education

Rajabhat University

Graduation year : 2009

Certificate : Bachelor's Degree

Faculty : Bachelor of Communication Arts

Major : Public Relation

GPA : 2.74

Work Experience/Trainee

2019

Business Type : Real Estate

Last Position : Chief Customer Service

Period : December 2019 to March 2025

Job Description :

- Review and verify contact and agreement documents to ensure accuracy and compliance with company policies.
- Negotiate damage fees with clients to reach fair and satisfactory resolutions.
- Follow up on deposit payments to ensure timely processing and maintain financial records.
- Read, write, and respond to emails from Japanese staff, ensuring clear communication and collaboration.
- Contact property owners and condominium management to address inquiries and facilitate smooth operations.
- Coordinate with customer companies to ensure their needs are met and expectations are exceeded.
- Communicate effectively with other departments and operators to streamline processes and enhance teamwork.

2017

Business Type : Real Estate

Last Position : Move out Team Custoemer Success Division

Period : December 2017 to November 2019

Job Description :

- Review contact information and agreement documents to ensure accuracy and completeness.
- Negotiate damage fees with clients, aiming for fair resolutions that satisfy both parties.
- Follow up on deposit payments to ensure timely processing and maintain accurate records.
- Read, write, and respond to emails from Japanese staff, ensuring clear communication and understanding.
- Liaise with property owners and condominium representatives to address inquiries and resolve issues.
- Coordinate with customer companies to facilitate smooth interactions and service delivery.
- Communicate effectively with other departments and operators to streamline processes and enhance collaboration.

2015

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Front Desk Agent

Period : December 2015 to November 2017

Job Description :

Reservations & Booking: Handling in-person, phone, and online bookings, managing overbookings, and updating room availability in the system.
Guest Check-In/Check-Out: Welcoming guests, verifying identification, issuing room keys, explaining amenities, and settling bills securely.
Communication Hub: Answering inquiries, providing information about local attractions, and managing guest messages.
Guest Relations & Issue Resolution: Addressing complaints promptly, providing solutions, and ensuring a positive, professional, and welcoming atmosphere.
Inter-departmental Coordination: Liaising with housekeeping to ensure rooms are cleaned and available for check-in and coordinating with maintenance for repairs.
Financial Accountability: Managing cash, credit/debit card transactions, foreign currency exchange, and preparing daily revenue reports.
Security and Compliance: Monitoring guest safety, maintaining accurate guest records, and enforcing hotel policies.

2003

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Floor Supervisor

Period : October 2003 to December 2015

Job Description :

Provide high and personalized housekeeping serviced and cleanliness to the theme suite according to Peninsula standard.
Provide special set up in room as requested.
Perform and act as private attendant to guest during the period of visit
Make all reservations and bookings as requested.
Serve meals and drinks according to The Peninsula standards.
Report all repair and maintenance of timely matter and oversee to their completion and all unsual or irregular behavior of guest to the management.
If there is no theme suite guest, they will be responsible for inspecting the regular guest room and also maintain the theme suite to be ready at all time.
Inspect all rooms (vacant or occupied) checking standard of cleanliness, missing guest amenities and / or supplies ensuring that all special requests and amenities have been completed.
Report any problems to the Housekeeping Management.