2024
Business Type : Logistics activities
Last Position : Store Manager
Period :
April 2024 to
October 2025
Job Description :
- Managed overall branch operations for a temperature-controlled parcel delivery service, overseeing
parcel intake, cold storage handling, sorting operations, and last-mile delivery to ensure smooth
and efficient operations
- Planned and optimized branch resources, including manpower, storage space, and operational
equipment, to support daily parcel volumes and improve operational efficiency
- Led and supervised the branch operations team by managing work schedules, assigning
responsibilities, and monitoring staff performance to ensure operational standards were met
- Controlled parcel and inventory management processes, including temperature-controlled storage,
to maintain product quality and ensure system accuracy
- Oversaw sorting and dispatch preparation processes while coordinating with delivery teams to
ensure same-day delivery met the defined service level agreements (SLA)
- Maintained service quality standards and handled operational issues or customer complaints to
ensure a positive customer experience
- Analyzed operational performance and prepared reports to provide insights and recommendations
to management for continuous improvement