2019
Last Position : Support Technician
Period :
September 2019 to
June 2023
Job Description :
Addressed and resolved various hosting-related issues, including spam, exploits, and phishing attempts, through efficient Live Chat and phone support to ensure customer satisfaction.
Managed the data migration process for hosting accounts, providing seamless transitions while offering support to users of Google Apps and Office 365 to enhance their experience.
Delivered Tier 2 technical support, working closely with cross-functional teams to troubleshoot complex issues and ensure effective solutions were implemented in a timely manner.