2023
Last Position : IT Support Officer
Period :
January 2023 to
Present
Job Description :
-Delivered end-to-end IT support for corporate and manufacturing environments, supporting 100+ users.
-Installed, configured, and maintained Windows 7/10/11 environments and enterprise IT equipment.
-Managed network configuration and troubleshooting for production machines and factory systems.
-Configured Cisco switches for basic monitoring and network stability improvement.
-Developed business applications using Microsoft Power Apps to streamline internal workflows.
-Designed real-time dashboards and operational reports using Power BI for management decision-making.
-Automated email notifications and approval workflows using Power Automate, reducing manual workload.
-Administered SharePoint and OneDrive for secure file management and collaboration.
-Provided basic database troubleshooting (Oracle, MySQL, PostgreSQL).
-Maintained CCTV & NVR systems (Hikvision) and access control systems (Face Scan).
-Resolved robot packing system connection issues to ensure production continuity.
-Leveraged AI tools (e.g., ChatGPT) to enhance productivity and documentation efficiency.