Preview Resume

Expected Salary

35,000 - 50,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Chief/Manager/Management

Job Position : Senior Customer Service

Job Categories : Education

Job Sub Categories : Education/academic Others

Job Position : Researcher

Job Categories : Analyst/Economics

Job Sub Categories : Data Analysis Officer

Job Position : Analyst

Interested business type : Services, Education, Research and Development

Job Location : Bangkok (All)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Education

Ramkhamhaeng University

Graduation year : -

Studying at : 2025 (at Present)

Certificate : Master's Degree

Faculty : Education

Major : Evaluation and Research

GPA : 3.53

Ubon Ratchathani University

Graduation year : 2020

Studying at : 2025 (at Present)

Certificate : Bachelor's Degree

Faculty : Liberal Arts

Major : Mekong Regional Languages and Culture

GPA : 3.15

Work Experience/Trainee

2024

Last Position : Customer Service Support

Period : May 2024 to Present

Job Description :

- Managed customer relationships to ensure high satisfaction and long-term engagement.
- Resolved customer complaints within service-level agreements (SLAs), enhancing customer trust.
- Conducted customer consultations to identify needs and recommend suitable solutions.
- Monitored customer feedback to improve service quality and support process enhancement.
- Collaborated with cross-functional teams to address complex customer issues effectively.

2021

Last Position : CM Representative

Period : August 2021 to May 2024

Job Description :

- Provided financial services to clients, ensuring accurate account management and timely transactions.
- Delivered after-sales support, including product guidance, issue resolution, and follow-up assistance.
- Resolved customer complaints efficiently within service standards, enhancing client satisfaction and trust.
- Conducted customer consultations to understand individual needs and recommend tailored solutions.
- Partnered with internal teams to streamline service processes and enhance overall customer experience.

2020

Last Position : Video Call Service

Period : October 2020 to August 2021

Job Description :

- Delivered after-sales support via video calls, including product guidance, issue resolution, and follow-up.
- Resolved customer complaints promptly through digital channels, ensuring compliance with service standards and strengthening customer trust.
- Performed upselling by identifying customer needs during video consultations and recommending suitable products or services to increase sales revenue.