Preview Resume

2020

Last Position : Customer Service ( Part Time)

Period : April 2020  to  Present

Job Description :

-Welcoming , interacting and greeting customers with a warm smile, first impression , exceptional service , professional manner, pay attention to detail and always go above beyond customer expectations to create the most memorable experience to multicultural customers at all times from true passion, strong commitment to excellence and dedication for serving customers. -Providing and striving the best customer service experience inquiring about transportation service and coordinate as well as schedule shipments, ensuring about safety and security procedure efficiently , professionally and timely excellence delivery and commitment to excellence. -Delivering accurate and detailed information on shipment status, tracking, and any potential delays or issues ,address customer inquiries, concerns, and complaints properly and professionally by striving for meeting customers satisfaction and gain customers loyalty in a long term goal as possible. -Creating the first impression and ensuring the extraordinary service in a warm and professional manner, maintaining a positive attitude, positive energy and ensure that customer is always the first priority as an excellent ambassador of the company. -Showing a willingness , understanding , empathy to provide high standards consistently and possess a good work ethic to the team and customers . - Providing an excellent quality of customer service to meet the high standards demand by company with a genuine passion for creating exceptional customer service experiences as an excellent ambassadors of genuine hospitality and exceptional service.

2019

Last Position : Bus Hostess and Supervisor on a duty

Period : March 2019  to January 2020

Job Description :

-Delivering the highest standards for safety, security and quality of service to multinational customers from a wide range of nationalities, different countries and different cultures traveling by bus and creating the best lifetime experience for traveling. -Always go extra-mile to increase the highest customer satisfaction levels as a face of an organization and Thailand from strong passion, commitment and dedication for driving excellence and serving customers to contribute company mission and company success. -Answers questions concerning fares, routes, schedules, reservations, and gives travel information concerning coming attractions as well as dealing and handling customers complaints , unexpected situation ,different scenario professionally and efficiently . -Delivering and striving the best customer service experience at the ticket office to multinational customers assigns seats and sell event ticket perfectly and actively. - Up-sell additional tickets when appropriate and convincing multicultural customers for purchasing a travel package in Bangkok as possible from the utmost of enthusiasm and dedication for providing exceptional customer service experience to multicultural customers from diverse nationalities and cultures . - Handle diverse situations and communicate effectively with multicultural customers from different background and cultures and ensuring their safety and comfort throughout the journey. - Assist and contribute supervisor as supervisor on a duty to lead and ensure efficiency and productivity to increase customer satisfactions levels and gain customers loyalty in a long term goal. - Collaborating and participate with different teams to build rapport as well as deliver warm hospitality and strive to provide excellent service to multinational customers to meet customers satisfaction and exceed customer expectations. - Share information about Thailand to foreign customers and helping to promote tourism as an excellent host and excellent front line of the company and Thailand from passionate and determination for providing the best travel experience to multicultural customers from the diversity . - Remain calm and offer extra assistance to multicultural customers in the event of an emergency ,different scenario and unexpected situation perfectly and properly . - Monitor the bus frequently for the entire duration of the travel. and check the bus before driving to ensure compliance to safety and security regulations . -Providing exceptional customer service experience to multicultural customers and embracing the diversity with customers from different cultures , different countries, and different nationalities and making sure that customers leave the bus safely ,happily and satisfied with the most memorable travel experience as an excellent representative of the company. -Greeting, interacting and welcoming multinational customers from the diversity and diverse countries with warm smile , exceptional hospitality , approachable demeanor , sense of professionalism and obtain feedback from multinational customers and maintain the highest quality of service. -Build rapport to multicultural customers and different colleagues and showing special attention and understanding of diverse cultures and different backgrounds . - Bring a positive and lively vibe to the team and create a fun and enjoyable experience for multicultural customers. - Contributing to a positive and supportive team environment.

2013

Last Position : Product Representative (Part time)

Period : June 2013  to December 2013

Job Description :

-Welcoming , interacting and greeting with multicultural customers from diversity, a wide range of nationalities countries and cultures with a first impression, warm smile , pleasant manner, pleasant personality, good appearance with excellent interpersonal skills at different golf club as an excellent representative of the company . - Providing a high quality customer service experience to multicultural customers and displaying the highest standards of professionalism about grooming and personal presentation as an excellent representative of company to meet customers satisfaction. -Convincing and up-selling additional ticket when appropriate with the utmost of dedication and enthusiasm. -Delivering exceptional service to multicultural customers by selling products and meeting customer needs and creating the best possible service experience to customers. -Visiting clients and potential clients to evaluate needs or promote products and services to meet the target goal. - Reporting daily selling to the supervisor or other senior as required .

Last Position : Customer Service Officer

Period : May 2013  to October 2017

Job Description :

-Handling and dealing daily customer transactions and become an interpreter to resolve and compromising conflict cases between multicultural customers and shop effectively and professionally and ensure that issue are resolved in a diplomatic matter . - Collaborated with different teams to ensure that customer needs are met to gain customer satisfaction levels and striving excellence and always select customer is the first priority. -Greeting , interacting and welcoming multinational customers with a warm smile and first impression at the information counter as an excellent representative of the company and delivering excellent customer service experience to multicultural customers for shopping and traveling from passionate for serving and delivering an exceptional customer service experience. - Providing basic and accurate information to multinational customers correctly and professionally. - Participate and collaborate in team building activities to achieve in the company goal and company mission together . - Advise on shopping mall information with the utmost of dedication and enthusiasm . - Participated and build strong relationship with team to deliver warm hospitality, and exceptional service to multinational customers. - Share information about Thailand to multinational customers helping to promote tourism. - Distribute sustainable relationships and trust with multinational customer accounts through open and interactive communication. - Answering phones from customers politely professionally and responding to customer inquiries and complaints. - Provide feedback on efficiency of the customer service process and follow the strong commitment that customers satisfaction is always the first priority. - Follow up on customer interactions from the highest standard of professionalism. - Providing outstanding customer service and use an interpersonal skill and excellent communication skill in English to create the most memorable experience and unforgettable memory to multicultural customers as possible to gain customers loyalty in a long term goal. - Answering forwarding and screening phone calls. - Providing a unique customer service ,pay attention to detail for increasing customers satisfaction and attentive to the needs and concerns of customers and showing empathy and understanding to make them feel comfortable to keep the atmosphere pleasant for multicultural customers - Representing the good image and professionalism of the company in a positive way by performing a pleasant personality, first impression and good appearance as an excellent Brand Ambassador. - Compromise between shopper and customers to deal with unexpected situation and facing with different scenario professionally and efficiently. - Taking part in briefings about shopping mall information before start to work effectively and professionally. - Delivering exceptional service to customers while ensuring their comfort thoughout shopping to exceed customer expectations. - Offering special attention to customers with special need such as children, disabled persons, enders, Baby Stroller & Wheelchair Service , Membership Services -Taking part in briefings about Shopping mall information before start to work actively and perfectly from the highest standards of professionalism. - Delivering outstanding customer service to tourist guide and driver and assist them for comfort through out shopping time. -Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. - Represent a good image and corporate culture of the shopping mall and organization as an excellent representative as well as receive and handle customers feedback. -Support Company Activities and Events as an excellent Brand Ambassador of the mall to deliver exceptional service experience to multinational customers from all over the world by representing the good appearance with pleasant personality to create the first impression . -Handling and dealing customer complaints and try as a very best to reach a satisfactory solution for striving excellent . - Providing an information about mall and detail of event for multinational customers for promoting mall from passionate and dedication for service. - Resolve and handles with the problem when customers complain, observe and check for the shopping mall overview to be improve the shopping mall standard. -Comply with Company Policy and committed to high standards of service and support team members to ensure smooth operations.

2010

Last Position : Counter Service Officer

Period : December 2010  to June 2011

Job Description :

- Greeting, interacting and welcoming multinational passengers , VIP passengers and Bangkok Airways cabin crew to their tables with a first impression , award winning flying experience , Boutique hospitality as an excellent representative of the airline and Thailand as well as creating exceptional experience of flying and traveling to multicultural passengers. - Inform multicultural passengers, VIP passengers as well as Bangkok Airways cabin crew about the day specials as an excellent representative from the highest standards of professionalism. - Communicate order details to the kitchen staff efficiently and politely. - Welcoming, approaching and greeting multicultural passengers, VIP passengers , Bangkok Airways cabin crew and serving food and beverages with the highest standard of excellent service as an excellent representative of the airline. - Ensure Bangkok Airways Lounge both of Economy and Business area is tidy and presentable with all necessary and material. - Responsible for preparation of food and beverages to multicultural passengers , VIP passengers and cabin crew efficiency and professionally . - Providing exceptional customer service to multicultural passengers , VIP passengers and crew members with a first impression and warm hospitality, pay attention to detail to go extra-mile passengers expectation and striving excellence . - Stocking airline with refreshments properly and efficiently . - Represents airline as an excellent Bangkok Airways Ambassador and deliver exceptional customer service and offering a customized and boutique flying experience. - Demonstrate the highest standard levels of customer service and build a good rapport to gain customers loyalty in a long term goal. - Handling passengers requirements actively and effectively and make every flight an unforgettable experience. - Obtain feedback from passengers to improve quality standard of service ensure that club lounge experience is extended to all passengers and crew members. - Representing the company image through uniform , pleasant personality, personal presentation, professional demeanor, grooming excellence and customer service delivery to create the first impression to impress passengers as an excellent Airline Representative. - Personable , responsible , motivated team player with positive attitude, growth mindset, passion for service , can do attitude, dedicated to customer satisfaction and contribute to company . - Maintains exceptional standard of product knowledge to promote Boutique and Blue Ribbon Lounge and VIP Operations and Services and assists in managing diverse range of customer enquiries. - Maintains exceptional standard in hygiene and cleanliness at all times in all areas of the operations. - Communicates effectively and professionally with colleagues in all areas of the operations. - Working and contributing with a highly fast paced team environment with opportunities to multitask and be attentive with multicultural customers from true passion and dedication for serving customers . - Washing and cleaning all food and beverage containers from the highest standards of hygiene, presentable and tidy at all times. -Enhancing passengers experience by delivering personalized recommendations, arranging special services, and staying informed about the airline amenities , serving food and beverages to multicultural passengers, VIP passengers and Bangkok Airways Cabin Crew . Act as a resource for passengers seeking information or assistance.

Last Position : Student Trainee

Period : May 2010  to October 2010

Job Description :

- Assisting, greeting and welcoming multicultural passengers from diverse countries, different nationalities and cultures at check-in counter with the first impression, warm smile pleasant personality and good appearance and delivering a uniqueness of Touch of Thai hospitality to multicultural passengers as an excellent airline representative and host of Thailand. - Handling multinational passengers requirements politely and professionally with a warm hospitality, warm smile as an excellent host of Thai nationals. - Greeting, interacting and welcoming with the utmost of dedication and enthusiasm for serving passengers and responding to questions professionally and politely as an excellent ambassador of the airline and Thailand as a host for Thai people from passionate about delivering the high service standards. - Providing exceptional travel experience , pay attention to detail to go above beyond passengers expectation and to multinational passengers as an excellent front line of the airline and serve as cultural ambassador representing the spirit of Thai hospitality. - Assists elderly, disable persons and unaccompanied children in claiming personal belongings and baggage and go extra mile to exceed customers expectation. - Go to the extra mile to engage passengers and creating the unforgettable experience for their traveling experiences to gain customers loyalty in a long term goal. - Providing Touch of Thai hospitality to multinational passengers and go above beyond their expectations as possible. - Assist multinational passengers with self- service check-in kiosks with the highest standard of professionalism and display a great personal presentation to impress passengers as possible. - Maintaining the highest standards of safety, security and services at all times. - Offer frontline customer service to multinational passengers from the strong passion and dedication . - Displaying the company image through uniform presentation, grooming excellence and exceptional customer service delivery and first impression as an excellent ambassador of Thai Airways International Public Company Ltd and Thailand as a host of Thai nationals . -Providing information, communicates effectively with colleagues and supervisor, multinational passengers in all areas of the operations. - Collaborating and contributing to the success of the team as well as building positive relationships with diverse colleagues.

2006

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Student Trainee( Receptionist and Waitress)

Period : June 2006  to October 2006

Job Description :

-Interacting, welcoming and greeting guests and Thai Airways cabin crew with the first impression , warm smile, friendly personality, warm hospitality and professional manner as well as confirming orders from guests and cabin crew at the restaurant from the highest standards of professionalism and exceptional travel experience from passionate and strong commitment about serving customers. - Arrange travel and appreciations and prepare vouchers promptly and actively. - Direct and approach visitors to the appropriate person and office professionally, warmly and politely at the information desk with a dynamic hospitality ,warm smile and the first impression - Strive to provide excellent customer service to guests and Thai Airways cabin crew and displaying the highest standards of professionalism about grooming and personal presentation as an excellent representative of company . - Delivering checks and collect bill payments correctly and actively with exceptional customer service and driving excellence . - Ensuring reception area is tidy and presentable with all necessary and material to perform the highest standard of professionalism at all times. - Providing basic and accurate information in -person and via phone professionally and politely. - Delivering and providing dynamic assistance to customers such as booking tours, making restaurant reservation, arranging transportation efficiently and consistently. - Share information about Thailand to foreign customers helping to promote tourism that enhance customer experiences. - Greeting and welcoming and interacting customers with a warm smile , willingness, first impression, pleasant demeanor and exceptional hospitality , pay attention to detail and assist customers at the front desk counter from the true passion and determination about serving customers and delivering the best lifetime experience for traveling . - Answering forwarding and screening phone calls politely and professionally. - Follow communication procedures guideline and policies effectively and clearly . - Greeting and escorting guests and Thai Airways cabin crew to their tables with a warm smile, first impression, pleasant manner , professional demeanor, pleasant personality as an excellent representative of the hotel . - Inform guests and Thai Airways cabin crew about the days specials with a pleasant personality, genuine passion and good appearance as an excellent representative of the hotel and go extra - mile to exceed customers expectation. - Communicate, coordinate and collaborate with different teams to order details to the kitchen staff efficiently and professionally. -Contribute and work as a part of the team to prepare tables by setting up lines, silverware and glasses from the highest standards of professionalism. - Ensure restaurant area is tidy and presentable with all necessary and material from the utmost of passion and dedication for service. - Monitor visitor access and maintain safety security awareness at all times. - Prepare correspondence and document. - Meet and participated with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs. - Answers questions about menu Items, ingredients, and pricing. - Up-sell additional products when appropriate. - Carry dirty plates, glasses and silverware to kitchen for cleaning. - Meet and collaborated with restaurant staff to review daily specials, changes on the menu and service specifications for reservations. - Provide excellent customer service to the guests for building a strong rapport in a long term goal to meet customers satisfaction . - Responsible for cleaning and removing the trolleys, trays from guest rooms and corridor. - Responsible for preparing orders, set trays and delivering items to guest rooms in an incentive and efficient manner and ensuring to provide excellent quality service as per the Hotel Standard operating procedure. -Striving excellence and focusing for customer satisfaction by meeting all personal and special requests of guests. - Proactively and professionally maintained customer satisfaction during their stay. - Providing prompt and professional guest service to meet guest needs and ensured guest satisfaction. - Representing and displaying a positive image as a face of the organization and delivering exceptional service experience to customers as well as strive to provide excellent service to customers from strong passion and dedication for service . -Providing exceptional guest service by actively listening, addressing concerns, and anticipating needs ,delight guests with genuine appreciation and positive interactions, ensuring a memorable stay with the strongest commitment to excellence . - Be a part of the team to contribute company mission of delivering exceptional travel experience. -Creating memorable customer experiences as ambassador of the hotel and representing a positive image to every guests .