Job Description

• - Office Relocation Project Leadership: Spearheaded the strategic planning and execution of the IT infrastructure and Data Center migration from the former office (Soi Ladprao 130) to the new headquarters at The LANTERN Building, 2300 Rama 9 Rd. Successfully managed the relocation of all critical systems, ensuring a seamless transition with zero downtime and immediate operational readiness.
• - IT Operations Management: Directing the overall IT strategy and operations. Ensuring high availability of critical business systems, including Epicor ERP, Windows Servers, and network infrastructure to support 24/7 manufacturing and business processes.
• - Infrastructure & Security: Orchestrating the installation, configuration, and maintenance of enterprise hardware, including Servers, Access Points, Firewalls, Face scan, and PBX systems. Oversaw the deployment of NVR CCTV systems to enhance facility security.
• - Technical Support Leadership: Leading the IT support function to resolve complex troubleshooting issues related to Hardware, Software, and Networks. Streamlined the user account management process for new hires to ensure immediate operational readiness.
• - Compliance & ISO Standards: Spearheaded the documentation and reporting processes for IT systems to ensure full compliance with ISO Quality Management standards, successfully supporting the organization in passing internal and external audits.
• - Digital Workplace Administration: Managing the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive) to facilitate seamless cross-functional collaboration and secure data sharing across the company.

Job Description

• - IT Project Management (Renovation Phase): Played a pivotal role in the major shopping mall renovation project (Nov 2009 - Oct 2010), overseeing the end-to-end installation of Network Infrastructure and Server Systems to ensure operational readiness for the grand opening.
• - System Implementation & Integration: Managed the successful deployment of critical facility systems, including the Automated Carpark System and Point of Sale (POS) terminals for the Food Bazaar and retail zones.
• - Network & Connectivity: Maintained high-stability MPLS links connecting Paradise Park with its affiliate, MBK Group, ensuring seamless data synchronization. Coordinated with banking partners to secure EDC credit card network connections for tenants.
• - System Administration: Administered core server operations, including Active Directory, Email Services (Exchange/Lotus Notes), and AS/400, while collaborating with the Engineering department to deploy and maintain IP Phone/PABX systems.

Job Description

• - Nationwide Deployment & Rollout: Executed the nationwide deployment of IT infrastructure for retail outlets across Thailand, including the installation of POS systems, workstations, and credit card terminals. Configured Juniper Firewalls and Wireless LANs to ensure secure and stable branch connectivity.
• - Event IT Operations: Provided critical on-site technical support for large-scale promotional events and trade shows at major venues (e.g., BITEC, IMPACT, Queen Sirikit Center), ensuring zero downtime during peak sales periods.
• - System Administration: Managed user accounts, domain access, and email systems for office staff. Oversaw the configuration of printer pools and centralized file sharing to improve workflow efficiency.
• - Hardware & Network Maintenance: Delivered comprehensive troubleshooting for hardware, software, and network issues for both head office and remote branches.