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2021

Business Type : Computer/ IT

Last Position : Junior, Senior, Assistant Manager - NOC Support

Period : September 2021  to July 2025

Job Description :

Continuously monitor system performance, availability, and security. When abnormal signals occur, conduct initial investigation and follow the incident handling process (SOP) correctly to minimize impact on end users.

Respond to security, system, infrastructure, and other operational incidents by opening tickets when issues arise, and provide clear and structured incident reports to the relevant parties for further resolution.

Follow up on tickets and prepare Incident Reports to analyze root causes and reduce the likelihood of repeated issues in the future, while keeping supervisors informed.

Collaborate with internal departments such as Infrastructure, Application Support, Dev, and others, as well as external vendors or merchants, to ensure issues are resolved quickly and efficiently.

Participate in meetings and war rooms to discuss major incidents, deployments, and rollbacks that may impact the system, allowing for proper risk assessment and readiness planning.

Build dashboards and configure alerts using available tools such as Datadog, Grafana, Elastic Search, and Kibana to support smooth system monitoring and enable immediate detection of issues.

Open tickets for capacity requests and coordinate with relevant groups, ensuring tasks are completed properly especially during merchant promotional events that require additional resources.

Manage and schedule staff to ensure continuous 24/7 operational coverage.

Business Type : Computer/ IT

Last Position : Ux/Ui Designer

Period : January 2021  to March 2021

Job Description :

Design Website and Advertising

2020

Business Type : Computer/ IT

Last Position : Graphic Design

Period : July 2020  to October 2020

Job Description :

Design Application and Website, Design Banner and Advertising