Preview Resume

2015

Last Position : Admin support

Period : October 2015  to May 2021

Job Description :

Job description and scope of work 1 handle complaints And solve the immediate problems of customers through the banking system 2.Analyze customer data Characteristics of problems that arise with customers With preliminary indication guidelines for customers to receive satisfaction such as - Check information on the results of applications that have been approved and rejected, such as cash cards and personal loans. - Check out promotions such as 0% Cashback promotion or other special promotions that customers participate. - Check the information in the cash card system, such as the card has been suspended, the interest charge is incorrect. Invalid data card 3. Accepting matters and coordinating relevant functions To resolve complaints for customers 4. Create a booth to introduce products of the bank, such as cash card, credit, employee welfare. Personal loans, credit cards by location Such as Money Expro, booths based on company departments (including the amount that customers apply and are interested in) 5. Deliver prizes / gifts to customers participating in promotions and marketing activities in accordance with the conditions set up by card products and personal loans. 6.Carry out coordination Contact for sending documents or parcels to internal and external agencies 7 Prepare data sheets for reviewing information, reporting conclusions for the department and related parties. 8 Contact for inquiries, consultation to collect information, including to coordinate the relevant departments. 9 various tasks as assigned by the department