Preview Resume

2024

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Sales Coordinator

Period : December 2024  to March 2026

Job Description :

- Provided consultation on guest rooms, meeting facilities, and seminar packages
- Coordinated room bookings, long-stay clients, and meeting/event arrangements
- Managed meeting room schedules, reservations, and event timelines
- Served as the main point of contact for clients, handling inquiries and follow-ups
- Scheduled and coordinated site inspections for clients
- Conducted site inspections for guest rooms and meeting facilities
- Prepared quotations, contracts, invoices, and Banquet Event Orders (BEO)
- Organized and executed meetings, seminars, and banquet events smoothly
- Coordinated catering arrangements including coffee breaks and event setups
- Ensured all venues and facilities were fully prepared prior to events
- Liaised with internal departments (Front Office, Housekeeping, F&B, Engineering)
- Managed rooming lists, event details, and client requirements
- Verified event charges and handled billing, including commission calculations
- Supported the sales team in closing deals and maintaining client relationships
- Assisted with team scheduling and shift coordination
- Handled administrative tasks and internal documentation

2022

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Front Office

Period : December 2022  to July 2024

Job Description :

- Delivered detailed information on accommodation, meeting spaces, and event packages
- Coordinated reservations for rooms, seminars, and group bookings
- Served as the main liaison between guests and internal departments
- Managed cash handling, reconciliations, and daily financial reporting
- Organized meeting room layouts based on client requirements
- Arranged refreshments and coffee breaks for functions
- Supported the planning and execution of corporate events and functions
- Assisted in food and beverage service during events
- Facilitated cross-department collaboration to ensure smooth operations
- Greeted and assisted guests to maintain high service standards
- Handled multi-channel communications (Line OA, Meta Business Suite, email, phone)
- Generated tax invoices using Express system
- Troubleshot operational issues across front office and backend processes
- Maintained OTA platforms, including inventory control and rate availability (Agoda, Expedia, Traveloka, Ascend Travel)
- Verified and submitted daily financial records to the accounting team
- Processed guest arrivals and departures efficiently
- Produced housekeeping reports to support room readiness
- Ensured guest satisfaction through prompt service recovery
- Provided real-time assistance and operational support
- Managed team scheduling and shift adjustments
- Offered guidance and support to colleagues when needed
- Remained available for urgent or unexpected situations
- Trained and onboarded new staff members

2021

Business Type : Food & Drink Industry

Last Position : Barista

Period : October 2021  to July 2022

Job Description :

- Prepared the store for daily operations, ensuring readiness for customer service
- Crafted and served a variety of beverages, including tea, coffee, Italian sodas, and smoothies
- Promoted products and informed customers about current offers and promotions
- Delivered customer service and handled complaints in a professional manner
- Monitored and managed inventory stock levels
- Represented the business at off-site sales booths and promotional events

2016

Last Position : Receptionist

Period : March 2016  to June 2016

Job Description :

- Answer the phone - Welcome customers - reservation - Check room - check-in, check-out - Receive customer complaint - Solve room problems for customers - Clean room - Arrange the documents. - Record of occupancy information - Check the list of customers who will check -in each day. - Liaise with various departments - registration record - etc.