Preview Resume

2023

Last Position : Passenger Service Lead Agent

Period : January 2023  to  Present

Job Description :

use the system to prepare information on assigned airlines to provide baggage delays or any mistakes from other stations take care of passengers for assistance, then operate flight-done duties for a call center to coordinate lost baggage to be sent. - The main function is Supervise and coordinate all incoming flights of 48 airlines. Each day will be assigned. To take care of the flight of different airlines. And according to ability Each person's expertise, is divided into small, medium, large and domestic airlines. Most of them are assigned to Air France, KLM Royal Dutch, and Qatar, which are major airlines and their systems are complex. Because it uses large planes and many passengers - The secondary duty is Waiting for call center calls with the passengers who complained And tracking the status of your baggage Use the system to check information, and coordinate with various airlines. In order to allow passengers to receive their luggage as soon as possible Receive various complaints Of all arrivals found Coordinate support And take care of ordinary things, and various emergencies with the patrol Seal Team

2022

Last Position : Sale and Marketing

Period : October 2022  to December 2022

Job Description :

**Analyze the car audio market** and **create content** to attract customers. **Promote products through online channels** and follow up with customers. **Manage customer relationships** for clients in Bangkok, the Northern region, and the Southern region, including **providing after-sales service**. Participate in various **events and competitions** to promote products and **study the current car audio market** to **develop and expand the business**. **Compile and analyze after-sales data** for insights.

2019

Last Position : Customer Experience Coordinator

Period : December 2019  to May 2022

Job Description :

Meet and assist, provide information to clients walk-in and call center, advise products and services coordinate related units to provide customers with efficient service the best experience for all clinics is service 8 Clinics. - The main function is Meet and assist, provide information to clients walk-in and call center, advise products and services coordinate related units to provide customers with efficient service the best experience for all clinics is service 8 Clinics. From December 2019 - February 2020, take care of the musculoskeletal system, on the 3rd floor, assigned as a customer service officer. Coordinate with the trainer and make appointments with doctors, various physical exercises and receive clinical call center calls. From February 2020 - May 2022 Take care of the reception point on the ground floor I was assigned to provide reception services, screening, and coordinating various departments with customers and visitors. Take care of lost and found baggage to track the status. The G floor is the starting point for all services and information centers. Therefore need to be informed and updated all the time Keep checking service information to inform customers And colleagues to know - Secondary functions are Call center and can support every clinic. Able to switch with other clinics, Special customer care Priority Special service customers Disable can provide wheelchair and take care.

2018

Last Position : Passenger service agent

Period : August 2018  to November 2019

Job Description :

use the system to prepare information on assigned airlines to provide baggage delays or any mistakes from other stations take care of passengers for assistance, then operate flight-done duties for a call center to coordinate lost baggage to be sent. - The main function is Supervise and coordinate all incoming flights of 48 airlines. Each day will be assigned. To take care of the flight of different airlines. And according to ability Each person's expertise, is divided into small, medium, large and domestic airlines. Most of them are assigned to Air France, KLM Royal Dutch, and Qatar, which are major airlines and their systems are complex. Because it uses large planes and many passengers - The secondary duty is Waiting for call center calls with the passengers who complained And tracking the status of your baggage Use the system to check information, and coordinate with various airlines. In order to allow passengers to receive their luggage as soon as possible Receive various complaints Of all arrivals found Coordinate support And take care of ordinary things, and various emergencies with the patrol Seal Team

Last Position : Student trainee

Period : January 2018  to May 2018

Job Description :

- Assigned as the head of the internship team and has two main duties 1. Supervise and coordinate various units. International Domestic to special messengers, Priority and passengers with disabilities, Diable divided into foreign countries. International and Domestic to assist in boarding From check-in to the seat on the plane And pick up from the seat on the plane. 2. Welcome and coordinate the Royal First Class lounge area, check seat cards and notify the staff for inspection and service. Supporting department managers in coordination And assign the mission.