Wizard Resume

2022

Last Position : Sales Coordinator & Sales Online

Period : September 2022  to December 2024

Job Description :

Take care of customers and sell products in the store and provide promotional recommendations to support sales for customers.
(The company manufacture and distribute Plastic packaging bags for wholesale and retail : Shopping bags, Zip lock bags, Food packaging bags, Heat-resistant bags, Cold-resistant bags, High-Density Polyethylene (HDPE) bags, Glassine bags, Laminated bags, Garbage bags, Mailing envelopes.)
Sell products online via Line@, Line, Line shopping, Shopee and website.
Work as an Admin, responding to inquiries via online channels answering questions about products, purchases, promotions and shipping.
Sell products by phone. Recommend products that match the customer's needs.
Prepare Quotations.
Prepare Receipts/Tax invoices (VAT 7%, No VAT, Credit), Invoices/Billing statements, Cash bills, Deposit.
Tracking customer payment status.
Check products from the inventory system.
Notify the total, calculate product prices, shipping costs, price per kilogram and inform customers of the order quantity.
Arranging product deliveries and coordinating with customers using Flash, Kerry, transportation and factory vehicles, as well as providing tracking numbers or delivery dates to customers.
Summarize the daily sales report.
Summarize customer cases that are pending, completed and organize folders by date in Excel.
Coordinate document-related tasks with the relevant departments such as Accounting department, Finance department, Inventory controller, Production staff (Factory) and Delivery driver.
Take care and welcome important guests.
Answer the phone and transfer calls to the relevant department.

2021

Last Position : Customer Support

Period : September 2021  to August 2022

Job Description :

Provide instructions on how to use, product specifications, settings and troubleshooting for customers such as Inkjet printers, Tax invoice and Payroll slip printers, POS Receipt printers, Projector, Workforce Business printers (Copier)
Open an Onsite repair request by notifying the service center to dispatch a technician to take care of customer's machine such as Inkjet printers and Projector.
Make outbound calls to customers on the non-service list, providing guidance and troubleshooting solutions for printer issues.
Remote installation of printer software for customers via AnyDesk, TeamViewer.
Support sales by notifying customers of promotions when they express interest in purchasing products and then handle sending email to coordinating with the sales team, making follow up calls to customers, tracking cases and summarizing daily reports.
Respond to email, coordinate both internal and external within the company.
Answer the phone and transfer calls to the relevant department.

2011

Last Position : Contact Center

Period : February 2011  to August 2021

Job Description :

Provide instructions on how to use, product specifications, settings and troubleshooting for customers such as Camera, Lens, Inkjet Printers, Laser Printers and Selphy (Mobile Wi-Fi printers), Copier.
Open an Onsite repair request, send a technician to take care of customer's machines such as Copier, Inkjet printers and Laser printers.
Ink cartridge reservation for Copier, record data in the system, coordinate with the Consume department for ink delivery to customers.
Provide initial troubleshooting guidance for the Copier issues. (based on the error code to determine if the customer can fix it themselves) then send a coordination email to the Technical Support team and call the customer back.
Renew the Copier service contract.
Record the meter reading of the Copier that the customer has most recently used (how many pages have been used)
Create a basic user guide such as for Camera, Inkjet printers, Laser printers and send it to customers via Email, Fax or Post office.
Prepare documents and conduct customer satisfaction surveys by phone after customers use the service. Rate Customer service staff and Technicians. (Evaluate monthly)
Support sales and marketing by presenting product promotions to customers.
Respond to email and prepare documents, coordinate both internal and external within the company.
Answer the phone and transfer calls to the relevant department.

2010

Last Position : Marketing document checker and Monitoring

Period : January 2010  to December 2010

Job Description :

Audit and compile data on completed programs as preliminary Financial and Marketing information for each company in the latest fiscal year, for use in analysis, evaluation or statistics.
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2009

Last Position : Internship

Period : June 2009  to September 2009

Job Description :

Write a press release.
Organize the artist's monthly work schedule.
Take care of the artists in the agency : Lula, Getsunova, Lookwa Pijika, The Bottom Blues.
Summarize the monthly music charts, showing the artist's song ranking on TV and Radio stations.
Send a music CD to the Mass media to promote the artist.
Interview Transcription.
Answer the phone and transfer calls to the relevant department.
Other tasks as assigned.
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Last Position : Administrative Officer

Period : January 2009  to December 2009

Job Description :

Prepare Quotations and Tax invoices. The company manufacture and distribute large-sized Galvanized pipe round flange.
Create product recommendation brochures and internal recreational activities to promote the company.
Contact for a job interview appointment.
Prepare employee identification cards.
Summarize the monthly employee Time Attendance report.
Summarize the monthly report of tools, materials, equipment requisitions by employees.
Create a history of tools, materials and equipment for craftsmen, categorized separately.
Advertise products for sale on the website.
Take care of and welcome customers contact the company.
Answer the phone and transfer calls to the relevant department.