Preview Resume

2024

Last Position : Used Car Operation & Consumer Finance (F&I)

Period : March 2024  to  Present

Job Description :

- Supervise the car booking process and ensure the accuracy of booking documents in compliance with company policies, preventing unauthorized discounts or sales that may result in company losses. - Negotiate with banks to secure special interest rates or exclusive terms to support sales promotions. and Coordinate with the marketing department to develop sales promotion campaigns related to car financing. - Analyze booking trends and coordinate with the Pricing department to propose price adjustments for specific car models to optimize stock rotation and support the sales team in implementing price changes to boost sales - Coordinate with various financial institutions to provide convenience to customers. - Provide consultation, training, and explain details of leasing conditions, including the process of credit approval from banks to the sales team. - Expand and develop, procure, and add channels for requesting loans from financial institutions to meet customer needs adequately and achieve objectives. - Summarize monthly data for presentation to the Managing Director, including finance approval rates, car booking figures, cash sales versus financing ratios, and propose solutions for arising issues as needed. - Perform other tasks as assigned.

2023

Last Position : Collection Supervisor (FCR)

Period : November 2023  to March 2024

Job Description :

- Manage a team to expedite debt collection for nano credit loans over the phone. - Negotiate and improve debt structures with delinquent borrowers. - Coordinate with relevant departments to ensure the quality of borrowers meets the bank's objectives. - Control the field debt collection officers' (FCR) operational activities to comply with the bank's regulations. - Perform other assigned tasks.

2022

Last Position : Consumer Finance (F&I)

Period : August 2022  to November 2023

Job Description :

- Conduct telephone interviews with customers to assess their qualifications for credit analysis. To ensure accurate finance submissions and secure approval. - Collaborate with the sales team and financial partners, including financial institutions and credit providers, to coordinate credit-related activities. - Review preliminary data and recommend suitable partners for customers interested in purchasing a car through credit. - Monitor and follow up on results to ensure the fastest possible delivery of cars. - Address various issues to assist in credit approval. - Research and compare car prices or credit options. - Perform other tasks as assigned.

Last Position : Loan Specialist (F&I)

Period : January 2022  to August 2022

Job Description :

- Conduct telephone interviews with customers to assess their qualifications for credit analysis. To ensure accurate finance submissions and secure approval. - Collaborate with the sales team and financial partners, including financial institutions and credit providers, to coordinate credit-related activities. - Review preliminary data and recommend suitable partners for customers interested in purchasing a car through credit. - Monitor and follow up on results to ensure the fastest possible delivery of cars. - Address various issues to assist in credit approval. - Research and compare car prices or credit options. - Perform other tasks as assigned.

2019

Last Position : Customer Relationship Executive (F&I)

Period : August 2019  to December 2021

Job Description :

- Conduct telephone interviews with customers to assess their qualifications for credit analysis. To ensure accurate finance submissions and secure approval. - Collaborate with the sales team and financial partners, including financial institutions and credit providers, to coordinate credit-related activities. - Review preliminary data and recommend suitable partners for customers interested in purchasing a car through credit. - Monitor and follow up on results to ensure the fastest possible delivery of cars. - Address various issues to assist in credit approval. - Research and compare car prices or credit options. - Perform other tasks as assigned.

2018

Last Position : Hire purchase Marketing Officer (MC CHECKER)

Period : July 2018  to August 2019

Job Description :

- Preliminary loan analysis, contract preparation, and verification of customer documents to ensure accuracy and completeness. - Inspect residential and workplace locations of lease-to-own customers and guarantors, including preparing detailed inspection reports and maps. - Foster positive relationships and a good image with the sales team of sales representatives and customers. - Monitor and control debts in the portfolio to prevent bad debts. - Perform other assigned tasks as required.

2016

Last Position : Branch manager

Period : December 2016  to July 2018

Job Description :

- Present company's vehicle registration and various insurance products to customers according to company objectives. - Evaluate, analyze, and approve vehicle registration loan applications. - Collect installment payments and perform other assigned duties. - Promote marketing activities within each branch's area. - Implementing measures to prevent NPL. - Perform other tasks as assigned.

2015

Last Position : E-Commerce Customer Service Officer

Period : February 2015  to December 2016

Job Description :

- Handle and resolve post-sales issues for customers who have already received the products and encounter various problems. - Coordinate with all relevant parties both internally and externally to resolve various issues. - Negotiate with customers to offer the best solutions to their problems and ensure the highest level of customer satisfaction. - Perform other assigned tasks as required..