Job Description

• - As a team leader, I compile and summarize the daily work of my team members to ensure clear communication and accountability.
• - I review information for accuracy, answer incoming calls, and address system issues to maintain smooth operations.
• - A significant part of my role involves summarizing team contributions and incoming calls, while also identifying and correcting any mistakes made by team members to enhance overall performance.

Job Description

• IT Outsource at Siam Commercial Bank Co., Ltd. Position IT Helpdesk - Services Desk support by channel as walk-in, phone, e-Mail, web chat and open case online - Support day to day operation on software and hardware to align with company policy - Solve problems for Users in using various systems - Receive information about information technology usage problems, analyze and solve basic problems - Record problems and fixes Forward to the relevant department to fix. In the event that there are many details of the problem or it takes time in order to achieve the objectives Exactly as the customer wants - Liaise between staff in the team And staff of customers, including other vendors to achieve the objectives in accordance with the department's policy. and according to customer requirements - Prepare, prepare reports, record daily operations so that the operation can continue and can be checked - Responsibility to resolved incident and request ticket with service-now - Escalate unresolved to relevant IT Rollout SCB Team and follow up to ensure the incident, problem and requirement has been resolved

Job Description

• IT Outsource at OSOTSPA Public Company Limited -Services Desk support by channel as walk-in, phone, e-Mail, web chat and open case online -Support day to day operation on software and hardware to align with company policy -Priority support Top Management of OSOTSPA Public Company Limited -Be a single point of contact SPOC for Computer PC Desktop and Notebook support -Responsibility to incident management and problem management with OLA and SLA -Responsibility to resolved incident and request ticket with SLA -Escalate unresolved to relevant IT OSOTSPA Team and follow up to ensure the incident, problem and requirement has been resolved -Created manual document and VDO clip learning for Knowledge Management to user self-learning -To prepare and setup computer on time for new employee on-boarding -To fixed computer hardware for PC Desktop and Notebook -To follow up computer from employee resigned to return inventory stock -To contact vendor supplier for request quotation about software and hardware -To check and report inventory control for computer notebook and PC Desktop, computer damage and loss to direct report -To educated user about hot to use O365 application such as OneDrive, Teams, and Microsoft Form etc. -To manage and plan for computer replacement and coordinate with key user ofdepartmentsite -To support more than 1,800 user and 5 sites as Hua-Mark, Ayutthaya, Ladkrabang, Minburi,Chatuchak etc. -Security Project coordinator and roll out as USB Locked transfer data in company computer,Multi-Factor Authentication MFA with Microsoft Platform, encryption Hard Disk in company computer. -Project roll out Data Leak Prevention DLP to user -Project roll out Microsoft Office365 by Hybrid model to user

Job Description

• November 2020 - October 2021 IT Outsource at Helpdesk Project Office365 at the site of TISCO Bank Public Company Limited, head office Responsibilities Consulting, troubleshooting advice on Office 365 via mobile phone. - Remote fixes an issue where users can't use Office 365 - Provide manuals on how to fix common problems for users to reduce support time -Created manual document and VDO clip learning for Knowledge Management to user self-learning -To prepare and setup computer on time for new employee on-boarding -To fixed computer hardware for PC Desktop and Notebook -To follow up computer from employee resigned to return inventory stock -To contact vendor supplier for request quotation about software and hardware -To check and report inventory control for computer notebook and PC Desktop, computer damage and loss to direct report -To educated user about hot to use O365 application such as OneDrive, Teams, and Microsoft Form etc.

Job Description

• February 2019 - April 2019 IT Outsource at Helpdesk position at Thai Credit Bank's site head office Consulting advice on solving problems on computers and various work systems via mobile phones - Remote fixes the issue when the user is stuck with the problem of not being able to use the screen. April 2019 - July 2019 IT Outsource at Helpdesk position at TMB Bank site, TMB head office Responsibilities Consulting, advice, troubleshooting problems on computers and various work systems via mobile phones. - Remote fixes the issue when the user is stuck with the problem of not being able to use the screen. July 2019 - May 2019 IT Outsource at Helpdesk position at the Thanachart Bank site head office Responsibilities Consulting, advice, troubleshooting problems on computers and various work systems via mobile phones. - Remote fixes the issue when the user is stuck with the problem of not being able to use the screen. May 2019 - March 2020 IT Outsource at Helpdesk Project Office365 position at Thanachart Bank Head Office site Responsibilities Consulting, troubleshooting advice on Office 365 via mobile phone. - Remote fixes an issue where users can't use Office 365 - Provide manuals on how to fix common problems for users to reduce support time -Created manual document and VDO clip learning for Knowledge Management to user self-learning -To prepare and setup computer on time for new employee on-boarding -To fixed computer hardware for PC Desktop and Notebook -To follow up computer from employee resigned to return inventory stock -To contact vendor supplier for request quotation about software and hardware -To check and report inventory control for computer notebook and PC Desktop, computer damage and loss to direct report -To educated user about hot to use O365 application such as OneDrive, Teams, and Microsoft Form etc.

Job Description

• - Inspect the completed work of jewelers and gem technicians to ensure high quality and attention to detail.
• - Check for any defects or inconsistencies in the craftsmanship before the pieces are presented to customers.
• - Communicate any necessary adjustments or improvements to the team to maintain standards and enhance customer satisfaction.
• - Ensure that all items meet the company's quality criteria and are ready for delivery, providing a final layer of assurance for customer expectations.