Preview Resume

Expected Salary

28,000 - 30,000

Military Status

- Exempted

Job Requirment

Job Categories : Information Technology(IT)

Job Sub Categories : Application Support/Helpdesk

Job Position : Helpdesk

Job Categories : Information Technology(IT)

Job Sub Categories : IT Support/Technical Support

Job Position : IT Support

Job Categories : Information Technology(IT)

Job Sub Categories : Application Support/Helpdesk

Job Position : Application Support

Interested business type : Computer/ IT

Job Location : Bangkok (All)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Work Upcountry : Yes

Willing to work oversea? : Yes

Education

Mahidol University

Graduation year : 2022

Certificate : Bachelor's Degree

Faculty : Science

Major : Industrial Mathematics and Data Science

GPA : 2.42

Work Experience/Trainee

2022

Business Type : Computer/ IT

Last Position : IT Helpdesk Support

Period : November 2022 to October 2025

Job Description :

- Answering phone calls from customers when reporting system issues and assisting customers with troubleshooting by using a remote desktop program.
- Write an email to inform the system developer who is located overseas about creating a license for customers to access the system.
- Receive reports when users report system usage issues by opening a case in the system and performing a preliminary check. After that, notify the Tier 2 & 3 teams for investigation and resolution.
- Receive an email of system issues reports from international customers. After that, perform a preliminary investigation and forward the issues to the software team for review and correction.
- Review messages from the software team regarding system troubleshooting before sending a response message to international customers.
- Make a document and enter data into the system regarding requesting permission for the software team to access the customer servers' machines to perform log checks and security checks.
- Coordinate with the IT Support Team when company employees encounter problems using computers.

2021

Business Type : Retail

Last Position : Application Support, Property Account

Period : December 2021 to August 2022

Job Description :

Application Support:
- Investigate issues for various branches of the company that report system usage issues and assist to solve problems by using a remote desktop program.
- Coordinate and assist various departments when problems arise, such as helping with Excel programs and helping to enter data into the accounting system.
Property Account:
- Verify and record property data from all company branches and all departments at the head office into the company's ERP system.
- Record property purchase and sale documents into the company system.
- Contact and Coordinate with all company branches to verify property data.
- Make a barcode sticker for various departments to be placed on company assets.