Preview Resume

2025

Business Type : Services

Last Position : Concierge

Period : January 2025  to  Present

Job Description :

- Assist condominium residents by coordinating with building technicians, after-sales service teams, facility management, and external contractors.
- Welcome and assist visitors, including guests visiting residents as well as individuals contacting the sales team or other departments within the property.
- Notify residents upon receipt of food deliveries, personal items, or parcels to ensure timely and accurate delivery.
- Coordinate laundry services, housekeeping, maid services, and other cleaning-related services according to residents requests.
- Arrange reservations for restaurants, doctors, hospitals, airline tickets, event tickets, and other services as requested by residents.
- Support residents by researching and providing information according to their needs to enhance convenience and overall living experience.

2023

Business Type : Services

Last Position : Concierge

Period : June 2023  to December 2024

Job Description :

-Provide customer support regarding credit card benefits, answering inquiries and delivering clear and accurate information about promotions and special offers.
- Coordinate reservations for limousine services, hotels, restaurants, and other services according to customers requests.
- Advise customers on effective credit card usage to ensure they fully maximize available benefits and privileges.
- Resolve issues related to credit card benefits by coordinating with relevant internal and external teams to achieve the best possible solutions.
- Follow up on and evaluate customer satisfaction to build strong relationships and encourage future service usage.
- Collect and analyze customer inquiries and issues to improve service quality and enhance the overall customer experience.
- Coordinate Home Assistant services and Roadside Assistance, ensuring timely support and smooth communication between customers and service providers.

2019

Last Position : Supervisor

Period : May 2019  to March 2022

Job Description :

- Manage the front desk and welcome customers at the store, providing attentive service to guests while they wait in order to ensure a pleasant and positive experience.
- Provide information and assistance to customers both in person and over the phone, ensuring inquiries are handled quickly, accurately, and professionally.
- Handle table reservations via phone by verifying reservation details and confirming bookings to ensure optimal customer service.
- Coordinate with other departments to ensure smooth and efficient operations, including effective time and resource management.
- Prepare and manage staff work schedules to ensure adequate coverage and efficient daily operations.