Preview Resume

2023

Business Type : Insurance

Last Position : Technical Support / Oracle Consultant

Period : September 2023  to  Present

Job Description :

Developed and tested REST APIs using Postman to update and manage data in Oracle databases.
Created Business Intelligence (BI) reports using Oracle BI to support business analysis and management decision-making.
Acted as a consultant for users, providing functional and technical support to resolve issues related to Oracle systems and internal applications.
Prepared and maintained user manuals and system documentation to support end users and improve system usability.
Investigated, analyzed, and resolved issues related to incorrect data imports from users.
Monitored and checked errors in Oracle Data Integrator (ODI) and provided basic troubleshooting and issue resolution.
Created Oracle Service Request (OSR) logs to track system issues and collaborated with Oracle Global Support to investigate and resolve problems effectively.
Queried, analyzed, and retrieved data from Oracle databases to support system analysis and operational troubleshooting.
Served as a Project Coordinator / PM for Change Requests (CR), managing requirements, timelines, and coordination among stakeholders.
Prepared Functional Specification (FSEC) documents to support program development in collaboration with vendors and internal teams.
Worked closely with vendors and business users to gather requirements, design solutions, and develop system enhancements related to Oracle Fusion, primarily in the Accounts Payable (AP) module.
Coordinated user acceptance testing (UAT) and supported users during testing and post-implementation phases to ensure solutions met business requirements

Business Type : Services

Last Position : IT Consultant (SAP)

Period : March 2023  to September 2023

Job Description :

Analyzed and validated customer data to ensure alignment with SAP functionalities, particularly in Accounting modules (AP and AR) and Finance processes.
Communicated with customers, including project leaders and end users, to gather requirements and support project implementation.
Studied and understood customer business processes to effectively apply appropriate SAP solutions.
Created, verified, and managed data using Excel templates and formulas such as IF, IFERROR, and VLOOKUP to ensure data accuracy under tight timelines.
Coordinated with developers to customize reports and adjust system data based on customer requirements.
Created and documented SAP user manuals for end users.
IT Support

2022

Business Type : Others

Last Position : IT Support

Period : July 2022  to January 2023

Job Description :

Provided database administration support and assisted in website design, development, and maintenance.
Delivered daily IT support to approximately 23 users, resolving system and data connectivity issues.
Installed, configured, and maintained Windows 10 operating systems on 23 computer workstations.
Inspected IT assets and prepared asset management and inventory reports.