Job Description

• Check out the products from PANDO, EZhome, Gano, Amazfit, and Xiaomi.
• 1.1 PANDO products include cat litter boxes, cat feeders, cat water fountains, dog and cat strollers, and various other pet-related products.
• 1.2 EZhome products include handheld fans, camping fans, coffee grinders, coffee makers, ice makers, floor mops, etc.
• 1.3 Gano products are 2-in-1 coffee makers and grinders.
• 1.4 Amazfit products are smartwatches and health watches.
• 1.5 Xiaomi products are air purifiers and security cameras.
• 2. For PANDO products, if a product is defective or has a functional problem, the customer will be asked to send it in for inspection to verify that the product is indeed defective or unusable. A replacement will then be provided. Before delivery, I will perform a quality control (QC) test to ensure the customer is confident that the product is functioning correctly and free from defects.
• 3. For all PANDO, EZhome, Gano, Amazfit, and Xiaomi products, we have a LINE support section for customers. This includes information about device usage, settings, app connection, and troubleshooting. If a product issue arises, I will call to inquire about the problem and provide initial troubleshooting assistance. If the issue persists, the device may need to be sent to me for further inspection.
• 4. For PANDO products, regarding equipment that is worn out from use, I will replace the necessary parts. For example, this includes motors, circuit boards, trash can sensors, cat detection sensors, cat weight sensors, etc. After replacing the parts and notifying the customer, I will record a short video. This is to test all functions, such as: Is the connection working properly Can the commands be sent Does the automatic rotation work Does the trash can sensor send alerts Is the sensor that detects the cat's bathroom visits working (After recording the video.) This will be sent to the customer to inform them that their device is functioning normally. Information will be provided regarding devices under warranty and those that are out of warranty. If the device is out of warranty, I will need to inform the customer and provide a price quote for any faulty or worn-out parts before replacement. If it is under warranty, I can replace the faulty or worn-out parts on the spot.
• 5. For some PANDO products, customers may experience problems with functionality, connection, or require on-site repair. I will call to inquire and provide initial advice. If the customer requires on-site service, I can come to their home, but this will be on a case-by-case basis.
• 6. For EZhome and Gano products, the main focus is on checking for malfunctions such as: the machine not charging, not flowing water, not boiling water, not making ice, or the fan not spinning. We verify that these are the issues reported by the customer, and we can then process a warranty claim.
• 7. For Amazfit and Xiaomi products, the main inspection involves checking for malfunctions such as devices not working, not charging, unresponsive touchscreens, or app connectivity issues. We verify that these are the symptoms reported by customers before forwarding the cases to the service center for further inspection and warranty claims.
• 8. Create basic usage videos for all products that the company distributes. This includes tutorials on app connection, product usage, and safety precautions. Share these videos with administrators and customer service representatives on various platforms so they can accurately explain the products to customers. Upload them to the YouTube channel called "Rabbit Bite Aftersales".

Job Description

• Operating internal systems for The Conjuring Universe Tour exhibition on the 6th floor of ICON SIAM, from August 20, 2024 to January 5, 2025 (Part-time, totaling 4 months and 17 days).
• Job responsibilities:
• 1. Activate all internal systems for The Conjuring Universe Tour exhibition before the official opening time of 11:00 AM.
• 2. Check all equipment within The Conjuring Universe Tour exhibition, such as:
• 2.1. Lighting system
• 2.2. Robots within the exhibition
• 2.3. TVs and projectors
• 2.4. Speakers, audio and video files
• 2.5. Smoke machine
• 2.6. CCTV cameras
• 3. If any equipment in the Control Room is found to be faulty or malfunctioning, it must be repaired or replaced before opening hours.
• 4. Monitor CCTV and walkie-talkies to inform the runners in each room at The Conjuring Universe Tour, notify them of which room each client is in, and organize them to move to the next room.
• 5. Shut down the internal systems at The Conjuring Universe Tour and check for any items lost or left behind by clients. Also, recheck all equipment within the event.

Job Description

• 1. Analyze the malfunctions of assigned devices, assess the faulty parts, and inform customers of the repair cost via the AUTO BOT system. Notifications will be sent to customers via LINE. For devices under warranty, the system will analyze the malfunction of that specific model, order parts from the warehouse, and replace the estimated parts, informing the customer of the cost via the Auto Bot system.
• 2. Regarding repair services, there are issues with both warranties and out-of-warranty repairs. If the customer has not yet paid for the repair service, staff will schedule repairs for both morning and afternoon sessions, aiming for completion within 7-14 days of receiving the device.
• 3. After the technicians have replaced the parts according to the assessment and informed the customer, a functional test is performed. This includes checking that the machine completes all maps, that water is coming out, that the machine makes unusually loud noises, that the machine returns to the charging dock after completion of its work, and that the battery is charged to 100%. The main focus is on checking all aspects of the machine's operation. Each machine is typically tested for 1 to 2 days after the parts are replaced.
• 4. Once all machine functions have been tested, it is sent to QC for another check and test before being sent to the cleaning and packaging department for shipment back to the customer in sequence.
• 5. There may be cases where it's necessary to teach the user how to use the vacuum cleaner or other electrical appliances, and perform basic maintenance. This includes using the application for various robotic models and teaching all the functions available in the application, such as setting cleaning schedules, demarcating areas, and providing additional explanations about each specific robotic model.
• 6. Create short video clips for the Auto Bot YouTube channel demonstrating how to replace parts such as rear and front wheels, wiper brushes, and wiper motors for models where customers can purchase replacement parts from Auto Bot and replace them themselves. Also, include video clips on basic troubleshooting for specific models. This will help reduce the amount of work customers send in for repairs.

Job Description

• 1. Repair, maintain, and clean elevators according to the schedule provided by the supervisor. This will involve work at condominiums, residences, shopping malls, and other locations.
• 2. If any parts are nearing the end of their lifespan, inform the customer and prepare a price quote. If the customer is interested in the parts suggested by the technicians, we can inform our supervisor to order the parts from the warehouse and replace them the following day.
• 3. Our maintenance team will be on night shifts to be on standby for customer elevators that are broken or unusable during the night.

Job Description

• 1. We always replace parts according to the EM team's specifications. A Control officer will assign these parts to the technicians. For example, engine overhaul, air conditioning dismantling, clutch replacement, shock absorber replacement, brake pad replacement, and brake disc resurfacing. The GS technicians are the ones who handle major repairs and replacements.
• 2. After replacing all the parts, test the vehicle and the replaced parts to see if there are any malfunctions.
• 3. After the initial testing, the supervisor will come to inspect and test the full system's functionality.