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2025

Business Type : Services

Last Position : Nok Social(Passenger service)

Period : May 2025  to  Present

Job Description :

Assist passengers by responding to inquiries and providing support.
Coordinate with relevant departments to investigate and resolve passenger complaints.
Prepare daily and monthly social media reports.
Handle reservations, flight changes, and assist passengers until each case is resolved.
Use CRM systems to process passenger refund requests.
Manage and maintain office equipment.
Handle customer communication through social media channels (Instagram, Facebook, Line, Website).
Send emails and coordinate with stations and related departments to facilitate passengers in special cases (e.g., wheelchair requests, service dogs, etc.).

2024

Last Position : Administrator

Period : January 2024  to April 2025

Job Description :

Maintain and troubleshoot computers to ensure they are ready for use (Software and Hardware).
Install basic programs such as Microsoft Office and Windows OS.
Key in bills to generate customer invoices.
Coordinate internal and external communications.
Prepare invoices for the sales department to bill customers.
Compile and record the details of each job received into Microsoft Excel.
Verify the documents for pre-VAT and post-VAT balances.
Track invoice status
Customer service: Answer questions about service fees and report invoices
Check the completeness of office equipment, such as computers, chairs, tables, and power outlets
Prepare weekly/monthly reports
Save documents to Google Drive