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2023

Business Type : Education

Last Position : IT Support Engineer

Period : July 2023  to  Present

Job Description :

- Managed IT procurement processes, vendor coordination, annual budget planning, and hardware specification evaluation
- Coordinated with management from multiple departments to allocate IT budgets for purchasing, disposal, and utilization of IT equipment, ensuring operational needs while optimizing costs
- Developed and implemented basic AI automation for LARK (currently studying and enhancing further)
- Managed software license renewals and evaluated alternative tools to reduce operational costs
- Controlled and managed IT hardware and software inventory
- Monitored and managed organizational devices via ManageEngine under security policies and automation workflows
- Provided technical support for hardware and software issues across departments
- Created and managed user accounts in Active Directory and Google Workspace
- Installed and maintained small, medium, and large-scale printers, including IP configuration, network cabling, system setup, POS system configuration, and vendor coordination
- Performed remote troubleshooting using Any Desk, TeamViewer, and VNC
- Installed, configured, and maintained Windows, macOS, and Ubuntu systems for employees
- Tracked and resolved incidents through the JIRA ticketing system
- Supported IT onboarding for new employees to ensure a smooth start-up process to ensure a smooth start