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2024

Business Type : Computer/ IT

Last Position : Business Analyst / Quality Assurance, IT

Period : December 2024  to  Present

Job Description :

Took ownership of assigned projects and coordinated with IT teams, users, vendors, and developers
Gathered and analyzed business and user requirements
Performed manual testing in SIT and UAT environments
Created relevant documentation, including requirements, test plans, test cases, test scripts, test data, test results, flowcharts, user manuals, and user sign-off documents
Conducted UAT sessions with users
Conducted system training sessions and system demonstrations for users
Logged and tracked defects using JIRA and managed supporting documents in Confluence
Monitored project progress, communicated updates to stakeholders, and prepared purchase requisitions (PR) for projects
Designed mock-up screens for system enhancements
Provided system support to users and resolved system issues
Identified software defects and proposed effective solutions
Worked under Agile methodologies

2023

Business Type : Computer/ IT

Last Position : Software Tester / Support

Period : September 2023  to November 2024

Job Description :

Performed manual testing on the Loan system modules, including Loan, Insurance, Insurance Broker, Payment, Cash Receive, Custodian, and Accounting, in SIT and UAT environments
Conducted manual testing for various reports in each module
Performed UI testing to customize the system
Prepared relevant documentation, including test plans, test cases, test scripts, user manuals, test data, test results, flowcharts, sign-off documents, issue reports, and change requirement (CR) documentation
Logged defects and tracked programmers fixes using Azure DevOps
Created data for demo projects and designed screen mockups
Participated in requirements gathering sessions with the team and analyzed user requirements
Supported users with system-related questions and issues
Identified software defects and proposed effective solutions
Communicated project updates with the team
Worked using Agile methodologies

2022

Last Position : Academic officer

Period : January 2022  to August 2023

Job Description :

Provided support and helpdesk services to students and professors for academic-related issues
Assisted with academic operations and offered consulting services
Designed basic graphics for academic materials
Served as Master of Ceremonies (MC) for academic events
Prepared academic documents and managed student graduation records
Created content for social media related to academic programs
Supported academic projects and seminars, including preparation of project documents for professors
Coordinated with internal and external organizations
Communicated and provided information to both internal and external stakeholders