Job Description

• -Coordinate executive calendars, set up meetings and video calls, and arrange basic meeting logistics for local and overseas teams.
• -Prepare and review standard import/export documentscommercial invoices, packing lists, bills of lading, and customs declarations before submitting to freight agents and customs brokers.
• -Monitor shipment status in CargoWise and carrier portals, updating clients and internal teams when there are schedule changes or document requests.
• -Act as the English-Thai contact for overseas customers and suppliers, clarifying documentation details and adjusting delivery timelines when needed.
• -Draft e-mails, meeting minutes, and presentation slides in both languages, and maintain organised paper and digital filing for the department.
• -Book domestic and international travel for managers and assist with routine expense-claim paperwork.

Job Description

• -Handled an average of 60100 inbound calls per shift regarding loyalty programs, credit card services, and digital banking inquiries.
• -Achieved 8095%+ first-call resolution (FCR) and 97% customer-satisfaction score (CSAT) by actively listening, clarifying issues, and providing accurate, timely solutions.
• -Verified banking customers data in compliance with PCI-DSS and KYC/AML regulations; safeguarded confidential information at all times.
• -Processed card-activation requests, balance inquiries, and dispute cases via Salesforce Service Cloud and proprietary core-banking systems.
• -Produced daily call logs and trend reports; identified recurring pain points and recommended workflow improvements.

Job Description

• -Prepared meeting agendas, minutes, and presentation decks for the General Administration Department.
• -Coordinated requests across internal divisions and liaised with external government agencies to expedite approvals.
• -Managed document control and filing of official correspondence, maintaining 100 % accuracy and easy retrieval.
• -Translated Thai English memos, policy circulars, and public announcements for executive review.
• -Assisted in designing print media and short animation clips for corporate communications campaigns.

Job Description

• -Coordinated class timetables, teacher appointments, and student activities for the school secretary.
• -Prepared academic documents, administrative forms, and handouts for teachers and students.
• -Assisted expatriate teachers in classroom management and clarified lesson content for Thai learners.
• -Welcomed and oriented new students, helping them adjust to the school environment.
• -Communicated with parents and studentsThai and international, via face-to-face meetings, telephone, and e-mail in both Thai and English.