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2022

Business Type : Tour operator activities

Last Position : Reservation Supervisor

Period : October 2022  to September 2025

Job Description :

- Supervise officer about routine work - Responding to inquiries, bookings, and requests from internal departments and external sources like customersguests and partners - Make sure day-to-day basis is done as per workflow determined by Manager level - Receive calls from other departments and provide information, and sells hotel products to guests - Checking next-day arrival correspondence and pass to the Front Office team for next-day arrival handling - Process EDC machine for non-refund booking and next-day arrival with 1-day cancellation policy and post to PMS - Assist Reservation Manager on ad-hoc jobs from time to time - Made a few decisions for urgent cases instead of Reservation Manager in case of urgency required when the manager is not available.

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Reservation Supervisor

Period : October 2022  to February 2023

Job Description :

- Supervise officer about routine work - Responding to inquiries, bookings, and requests from internal departments and external sources like customersguests and partners - Make sure day-to-day basis is done as per workflow determined by Manager level - Receive calls from other departments and provide information, and sells hotel products to guests - Checking next-day arrival correspondence and pass to the Front Office team for next-day arrival handling - Process EDC machine for non-refund booking and next-day arrival with 1-day cancellation policy and post to PMS - Assist Reservation Manager on ad-hoc jobs from time to time - Made a few decisions for urgent cases instead of Reservation Manager in case of urgency required when the manager is not available.

2019

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Reservation Supervisor

Period : November 2019  to July 2022

Job Description :

- Supervise officer-level colleagues about routine work - Responding to inquiries, bookings, and requests from internal departments and external sources like customersguests and partners - Receive calls from other departments and provide information, and sells hotel products to guests - Checking next-day arrival correspondence and pass to the Front Office team for next-day arrival - Process EDC machine for non-refund booking. - Made a few decisions for urgent cases instead of Reservations Revenue Manager in case of urgency required when the manager is not available. When no Assistant Reservation Manager is on board with the team

2018

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Reservation Supervisor

Period : December 2018  to October 2019

Job Description :

- Supervise officer-level colleagues about routine work - Responding to inquiries, bookings, and requests from internal departments and external sources like customersguests and partners - Receive calls from other departments and provide information, and sells hotel products to guests - Checking next-day arrival correspondence and pass to the Front Office team for next-day arrival - Process EDC machine for non-refund booking. - Made a few decisions for urgent cases instead of Reservations Revenue Manager in case of urgency required when the manager is not available. When no Assistant Reservation Manager is on board with the team

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : E-commerce Supervisor

Period : February 2018  to May 2018

Job Description :

- Maintain relationships with online partner - Support hotels reservation for updated promotion detail - Support E-commerce Manager and Revenue Director for responsible hotels' online extranet platform Hotel Website landing page, showing items on own hotel website - Create promotions for all online partners whenever new promotions or suggested seasonal promotions are available in the market. - Loading for open sell and close sell in RateGain Revenue Management System, which controls allotment distribution of respective hotels to online partner - Check and ensure parity for all partners and respond to parity check requests by partners.

2015

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Reservation Sales Agent

Period : February 2015  to January 2018

Job Description :

- Routine job Day-to-day reservation key-in to PMS Opera - Responding to emails, faxes, and phones for booking-related action - Selling and upselling hotel products in the type of accommodation, airport transfer service, and packages included in the room - Check next-day arrival during Reservation Supervisor probation - Inter-department communications

2014

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : E-commerce Executive

Period : November 2014  to January 2015

Job Description :

- Support hotels reservation for updated promotion detail - Support to Assistant E-commerce Manager and E-commerce Manager for the hotel's online extranet platform. - Create promotions for all online partners whenever new promotions or suggested seasonal promotions are available in the market. - Check and ensure parity for all partners and respond to parity check requests by partners.

2013

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Reservations Agent

Period : July 2013  to October 2014

Job Description :

- Routine job Day-to-day reservation key-in to PMS Opera - Responding to emails, faxes, and phones for booking-related action - Selling and upselling hotel products in the type of accommodation, airport transfer service, and packages included in the room - Process payment through EDC machine for non-refund reservations