Preview Resume

Expected Salary

25,000 - 30,000

Military Status

- Exempted

Job Requirment

Job Categories : Telecomm

Job Sub Categories : System Administration

Job Position : Telecommunication Engineer

Job Categories : Information Technology(IT)

Job Sub Categories : Application Support/Helpdesk

Job Position : Software Tester

Job Categories : Information Technology(IT)

Job Sub Categories : Software Tester

Job Position : Customer Services

Interested business type : Computer/ IT, Telecommunication, Electronic Industry

Job Location : Bangkok (All), Nakhon Ratchasima (Mueang Nakorn Ratchasima)

Job Type : Full time

Availability : within 7 days

Working Bangkok : Yes

Work Upcountry : Yes

Willing to work oversea? : Yes

Education

Suranaree University of technology

Graduation year : 2024

Certificate : Bachelor's Degree

Faculty : Engineering

Major : Telecommunication Engineering

GPA : 2.31

Work Experience/Trainee

2025

Business Type : Telecommunication

Last Position : Technical Service Engineer

Period : August 2025 to Present

Job Description :

Provided product usage guidance, demonstrations, and essential technical information to customers.
Gathered customer requirements and translated them into effective telephone system configurations.
Configured and implemented telephone systems ( Xorcom, FusionPBX ), including trunk line connections for SIM cards, gateways, and various external line types.
Performed troubleshooting, issue analysis, and problem validation, coordinating with customers and internal teams to ensure timely service restoration.
Delivered high-quality post-sale support, resolving complex technical issues promptly and enhancing overall customer satisfaction.
Monitored network and VOIP systems to maintain continuous and reliable operation.
Designed and executed lab simulation tests to identify root causes of issues, conducted customer test cases to analyze and summarize problems, and coordinated with the development (Dev) team for resolution. After fixes were implemented, re-tested the cases to verify solutions before returning the system to the customer. Any remaining issues were sent back to the Dev team for further correction until the system functioned properly.
Prepared and maintained technical documentation, including manuals, reports, and detailed daily work logs.
Continuously expanded technical knowledge through training and research, staying updated with industry trends to provide informed recommendations.

2024

Business Type : Telecommunication

Last Position : Support Engineer

Period : June 2024 to July 2025

Job Description :

Customer Requirement Analysis: Engaged in discussions and consultations with clients via online channels and onsite visits to thoroughly understand their needs and challenges. Collected detailed information to design the most suitable solutions.
Solution Design & Presentation: Analyzed collected data to design system solutions such as PBX, IP Phones, and Voice Gateways. Created system architecture diagrams and prepared proposal documents. Conducted onsite solution presentations and product demonstrations to ensure clear understanding of system operations.
Documentation Preparation: Prepared and reviewed Terms of Reference (TOR) documents to ensure compliance with client requirements and technical standards. Developed user manuals and technical documentation to support system operation and future training.
Device Installation & Configuration: Performed installation and initial configuration of devices such as PBX, IP Phones, and Voice Gateways. Installation methods included onsite setup or remote configuration depending on project requirements.
Technical Support & Troubleshooting: Provided continuous technical support after installation, including issue troubleshooting, root cause analysis, and offering comprehensive advice and solutions to clients.

2022

Business Type : Telecommunication

Last Position : Assistant Engineer

Period : November 2022 to March 2023

Job Description :

Provided first-level support for troubleshooting and root cause analysis of mobile internet connectivity issues using internal enterprise systems. Coordinated with the technical team for onsite inspections and ensured timely resolution.
Performed data analysis on operational performance and trends using advanced Excel functions such as PivotTables and PivotCharts to support regular reporting and facilitate informed decision-making by stakeholders.
Reviewed and validated Bills of Materials (BOM) and budget-related documentation to support the approval process for equipment procurement across various project implementations.
Inspected and approved communication line installation requests by reviewing permit applications and verifying installation data via the PEA TAMS system, ensuring compliance with organizational standards.