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Expected Salary 40,000 - 50,000
Military Status - Exempted
1.
Job Categories : E-commerce
Job Sub Categories : E-commerce Others
Job Position : Merchant Operations
Interested business type : Others, Online media
Job Location : Bangkok (All)
Job Type : Full time
Availability : within 30 days
Working Bangkok : Yes
Willing to work oversea? : Yes
Graduation year : 2020
Certificate : Bachelor's Degree
Faculty : School of Tourism and Hospitality Management
Major : Hotel Business
GPA : 2.75
Graduation year : 2015
Certificate : Vocational
Faculty : Marketing
Major : Marketing
GPA : 3.12
Last Position : Operations Executive
Period : November 2025 to Present
Job Description :
- Oversee end-to-end KYM onboarding operations for merchants, ensuring accuracy, turnaround time, and KPI achievement.
- Managed and monitored performance of freelance KYM reviewers, including task allocation, productivity tracking, and quality review to ensure SLA and compliance targets were met.
- Tracked and analyzed team-level KPIs (turnaround time, backlog, error rate) and coordinated corrective actions to maintain operational efficiency and data quality.
- Conduct merchant risk screening and sanctions checks during KYM onboarding based on defined AML policies and risk criteria.
- Prepare and deliver weekly operational and compliance reports to monitor workload, SLA adherence, and data quality trends.
- Act as a key operations support for Account Executive (AE) teams by resolving KYM rejection escalations through root cause analysis and direct merchant communication.
- Support B2B and event-driven merchant onboarding by prioritizing KYM reviews for time-sensitive campaigns while maintaining compliance standards.
Last Position : Operations Executive (Merchant Data)
Period : January 2024 to October 2025
Job Description :
1. Operations Executive (Marketplace - POS)
- Managed end-to-end creation and listing of integrated POS software and hardware bundles for Android and iOS Marketplace.
- Verified pricing, bundle specifications, and Marketplace display details prior to system upload to ensure data accuracy.
- Coordinated with Marketing, Sales, and Product teams to align pricing, promotions, and product launches.
- Implemented process improvements to increase operational efficiency within system limitations.
2. Operations Executive (Merchant Data)
- Supported administrative tasks and assisted team operations.
- Verified new merchant and store data before system upload to ensure accuracy and completeness.
- Coordinated with BD teams to support timely merchant launches and resolve onboarding issues.
- Worked with internal teams, external partners, vendors, and suppliers.
- Proposed process improvements to enhance efficiency within system constraints.
- Updated weekly KPI reports for internal teams.
- Supported POS back-end operations including menu master data import.
- Managed merchant chain and tier criteria, weekly data updates, and campaign assignments.
Last Position : Analyst, Operation (Merchant Operations)
Period : July 2021 to December 2023
Job Description :
- Monitor case in daily for update information to merchant Verify data of new stores before uploaded into the system, such as commission rates, menus, operating hours, etc., to ensure accuracy and completeness. - Check store promotions before uploaded into the system, thoroughly reviewing details such as discounts, offers, and validity periods. - Coordinate with the Onboard team to ensure the timely onboarding of merchants, promptly addressing any issues that may arise during the process. - Onboard newjoiners regarding internal systems, providing training and guidance to ensure understanding of operational processes. - Preparing and continuously updating Standard Operating Procedures (SOP) for the workflow, maintaining accurate and detailed step-by-step instructions. - Resolve cases related to store promotions, identifying and addressing issues such as incorrect prices or dates. - Propose solutions for improving work efficiency, considering system limitations and streamlining processes. - Update weekly reports with accurate store information, providing to internal and external team.
Last Position : Consaltant (Customer Service Officer)
Period : August 2020 to June 2021
Job Description :
Consaltant (Customer Service Officer)
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| Languages | Speaking | Listening | Reading | Writing |
|---|---|---|---|---|
| Thai | Excellent | Excellent | Excellent | Excellent |
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