2017
Last Position : Section Chief (Document Export & Import Courier)
Period :
July 2017 to
September 2024
Job Description :
1. Receive orders from sales staff and customers via email. 2. Contact customers to confirm pickup time and location. 3. Book transportation for goods pickup. 4. Prepare Air Waybill, Commercial Invoice, and Packing List.
5. Coordinate with the shipping team for customs documentation and export clearance 6. Provide customers with tracking numbers and monitor shipment status until goods are delivered to the final recipient. 7. Generate customer billing documents through accounting software to ensure accurate and timely invoicing. 8. Prepare various financial documents, such as payment approval requests for freight agents.
9. Plan and assign tasks to the team within the department. 10. Handle urgent issues such as delayed shipments or damaged goods during transportation. 11. Analyze and compile shipping data, such as monthly export volumes, delivery issues, and popular shipping items. 12. Evaluate team performance based on KPIs.
13. Attend relevant supervisor training, including motivation, safety, and ISO standards.