Preview Resume

Expected Salary

20,000 - 25,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : TECHNICAL SUPPORT

Job Categories : Marketing/Public Relations

Job Sub Categories : Digital Marketing

Job Position : Customer Service

Job Location : Samut Prakarn (Mueang Samut Prakan), Bangkok (Phra Khanong), Bangkok (Bang Na)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Education

Rattana Bundit University

Graduation year : 2019

Certificate : Bachelor's Degree

Faculty : Bachelor of Business Administration

Major : Marketing

GPA : 2.16

Work Experience/Trainee

2024

Business Type : Retail

Last Position : Customer Service

Period : November 2024 to Present

Job Description :

Diagnose device issues and provide customers with product guidance for Apple products
Use diagnostic systems and tools to assess device malfunctions
Coordinate cases with technicians and repair centers
Manage repair case documentation and follow up with customers
Provide technical supp

2023

Business Type : Computer/ IT

Last Position : Admin

Period : September 2023 to September 2024

Job Description :

Reviewed repair cases, device issues, and repair intake documents;
coordinated with repair centers across multiple branches
Responded to customer inquiries via LINE and Facebook,providing guidance
and troubleshooting for mobile device issues
Utilized iCare internal systems and repair status tracking systems to monitor
and manage repair progress
Awarded Top Sale: Thailand Mobile Expo & Commart (20232024)

2021

Business Type : Department Store

Last Position : Customer Service

Period : January 2021 to August 2023

Job Description :

Provided first-level technical support and performed initial diagnostics on Samsung
devices
Received devices for repair, analyzed technical issues, and coordinated with
engineering/technician teams
Performed troubleshooting for Galaxy devices, One UI, and Samsung/Google account
issues
Awarded Galaxy of Fame: Best Seller (2022, 2023)
Awarded Galaxy of Fame: Best Service Team (2022)

2019

Business Type : Food & Drink Industry

Last Position : Cashier

Period : December 2019 to December 2020

Job Description :

Welcomed customers and took orders
Processed payments and prepared beverages according to store recipes
Maintained cleanliness and organization of the shop

2018

Business Type : Food & Drink Industry

Last Position : Cashier

Period : September 2018 to December 2019

Job Description :

Welcomed customers and took orders
Processed payments and served orders
Maintained cleanliness and organization of the store
Checked inventory and managed in-store stock