2023
Business Type : Food & Drink Industry
Last Position : Field Consultant Cafe Amazon
Period :
January 2023 to
February 2024
Job Description :
- Oversaw operations across 13 franchise branches, ensuring alignment with company standards and objectives.
- Ensured consistent adherence to QSC (Quality, Service, Cleanliness) standards; provided guidance on proper procedures and followed up on corrective actions.
- Advised store teams on inventory control, ordering processes, staff structure, shift scheduling, and delivery service management.
- Supported business performance through sales monitoring, customer complaint resolution, and service recovery efforts to enhance customer satisfaction.
- Communicated corporate updates, promotions, and operational directives to all branches in a timely and effective manner.