Preview Resume

2025

Business Type : Computer/ IT

Last Position : IT Support

Period : August 2025  to  Present

Job Description :

- Provide remote support to users by troubleshooting technical issues and guiding them through solutions effectively.
- Serve as a Support Officer, assisting team members with inquiries and ensuring smooth operations.
- Manage the helpdesk by responding to requests, prioritizing tasks, and maintaining a high level of user satisfaction.
- Collaborate with vendors to ensure timely service delivery and address any service-related issues that arise.
- Conduct asset checks to verify inventory accuracy and ensure all equipment is accounted for and in good condition.
- Perform regular printer checks to monitor functionality, resolve any malfunctions, and maintain optimal performance.

2024

Business Type : Computer/ IT

Last Position : Service Manage tier1

Period : December 2024  to July 2025

Job Description :

- Provide remote support to users by assisting with technical issues, guiding them through troubleshooting steps, and ensuring a smooth user experience.
- Resolve system and application issues efficiently by diagnosing problems, implementing solutions, and minimizing downtime for users.
- Coordinate with vendors as needed to address specific technical requirements, manage service agreements, and ensure timely delivery of products and services.
- Work flexible shift hours to accommodate user needs and maintain consistent support coverage across different time zones.

Business Type : Wholesale

Last Position : IT Support

Period : April 2024  to November 2024

Job Description :

- Provide remote support by troubleshooting technical issues and guiding users through solutions effectively.
- Deliver onsite support by assisting with hardware setup, installations, and resolving any immediate technical concerns.
- Conduct thorough checks on hardware to ensure optimal performance and identify any necessary repairs or upgrades.
- Verify and manage asset inventory to ensure all equipment is accounted for and properly maintained.
- Prepare for the opening of new stores by coordinating logistics, setting up necessary technology, and ensuring readiness.
- Collaborate with vendors to facilitate timely delivery of products and services, ensuring alignment with project requirements.
- Work closely with the Japan team to align on project goals, share updates, and ensure smooth communication across teams.