Preview Resume

Expected Salary

30,000 - 40,000

Military Status

- Exempted

Job Requirment

Job Categories : Management/Manager

Job Sub Categories : Assistant manager

Job Position : Assistant Operation Manager

Job Categories : Business development and organizational development

Job Sub Categories : Business development

Job Position : Business Development Manager

Interested business type : Retail, Computer/ IT, Others

Job Location : Bangkok (All), Nonthaburi (All)

Job Type : Full time

Availability : within 7 days

Working Bangkok : Yes

Work Upcountry : Yes

Education

Ramkhamhaeng University

Graduation year : 2004

Certificate : Bachelor's Degree

Faculty : Faculty of Humanities

Major : Mass Communication

GPA : 2.50

Work Experience/Trainee

2016

Business Type : Retail

Last Position : Data Analyst , IT

Period : November 2016 to November 2024

Job Description :

- Analyze sales data reports for both the CEO and management team, ensuring that insights are clear and actionable. Collaborate closely with stakeholders to understand their needs and present findings that can help drive strategic decisions and improve overall sales performance.

- Gather and assess requirement data to provide comprehensive support to all users. Act as a point of contact for inquiries, troubleshooting issues, and ensuring that all user needs are met efficiently and effectively, fostering a collaborative environment.

- Offer support and service for both hardware and software, specifically focusing on the ERP FORMA system. This includes troubleshooting technical issues, conducting regular maintenance, and providing training to users to enhance their understanding and utilization of the system.

- Handle the analysis of operations by closely examining processes and identifying areas for improvement. Develop and present thoughtful suggestions that can enhance efficiency and productivity, contributing to the overall growth and success of the organization.

- Conduct thorough testing and create detailed test cases, ensuring that all updates and changes are accurately reported to programmers. Maintain clear communication with users to gather feedback on functionality, helping to ensure that the system meets their needs and expectations.

2008

Business Type : Computer/ IT

Last Position : Customer Support Specialist.

Period : February 2008 to May 2015

Job Description :

- Estimate the time required to address customer issues by assessing the complexity of each situation and providing realistic timelines. This involves communicating effectively with customers to set expectations and ensuring they are kept informed throughout the resolution process.

- Follow up and coordinate with relevant departments to ensure timely and efficient resolution of customer issues. This includes facilitating communication between teams, gathering necessary information, and ensuring that all parties are aligned to solve the problem effectively.

- Offer tailored solutions to resolve product-related problems faced by customers. Engage with them to understand their specific challenges and provide guidance on how to use the product effectively or recommend alternative solutions that meet their needs.

- Coordinate equipment repairs and maintenance by liaising with service providers and scheduling necessary work. This entails keeping track of repair timelines, ensuring that all equipment is functioning optimally, and managing follow-ups to confirm completion and satisfaction.

- Collaborate closely with the development and QA teams during the design and testing phases of software projects. This includes participating in meetings to discuss project requirements, providing feedback based on user experience, and reporting any issues that arise to ensure high-quality software delivery.

- Modify system and software data remotely, ensuring that updates are implemented efficiently without disrupting user experience. This responsibility involves troubleshooting issues, applying necessary changes, and confirming that all modifications enhance system functionality and performance.

2005

Business Type : Energy

Last Position : Customer Support

Period : February 2005 to January 2008

Job Description :

- Address customer issues efficiently through our online support system by actively listening to their concerns, analyzing the problems, and providing clear solutions. I ensure that each interaction is handled with care, aiming to resolve issues swiftly to enhance customer satisfaction and loyalty.

- Collaborate closely with relevant departments to ensure a seamless resolution process for any ongoing issues. This involves not only following up on the progress of each case but also facilitating communication between teams to address any roadblocks and expedite solutions for our customers.

- Manage incoming phone calls and help tickets by prioritizing urgent matters and escalating complex problems when necessary. I strive to provide timely and effective support, ensuring that customers feel heard and valued throughout their experience.

- Regularly check and update customer information in our system to maintain accurate records. This includes verifying the status of ongoing issues, adding detailed notes for future reference, and ensuring that all data is current to support better service delivery.