2015
Last Position : IT Support Manager & Maintenance Expertise
Period :
January 2015 to
July 2024
Job Description :
Managed day-to-day IT support operations, ensuring service requests and incident tickets were resolved within SLA.
Supervised and developed IT Support team members, including task assignment, performance evaluation (KPI-based), and skill development.
Delivered IT documentation, user manuals, and conducted training sessions for employees to improve IT literacy and system usage.
Coordinated with vendors and external partners for IT procurement, repair services, and warranty claims.
Ensured IT policies and security standards were followed across the organization.
Planned IT infrastructure upgrades to support business expansion and improve efficiency.
Managed IT Asset Inventory and lifecycle, ensuring accurate records and optimal utilization.
Provided on-site and remote support for headquarters and branch offices to resolve critical IT issues.
Maintenance & Infrastructure Expertise
Oversaw preventive maintenance for IT equipment (PCs, laptops, mobile devices, printers, networking devices) to minimize downtime.
Managed network infrastructure including routers, switches, firewalls, and CCTV systems to ensure reliability and security.
Conducted system health checks and monitoring of servers, storage, and backup systems.
Led troubleshooting and root-cause analysis for hardware, software, and network issues.
Implemented and monitored backup, disaster recovery, and data security solutions.
Managed video conference systems and collaboration platforms to support seamless communication across offices.
Controlled IT maintenance budgets, negotiated with suppliers, and optimized costs while ensuring service quality.