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2025

Business Type : Manufacture and distributor.

Last Position : IT Manager

Period : May 2025  to  Present

Job Description :

-Developed IT General Control (ITGC) documents for Internal Audits by IA and EY (success in 3 months).
-Work strictly according to the planned of DP,WI,FM plan.
-Restructured the network system to support DR-Site on the cloud and on-premises.
-Managed a project to replace server systems at 3-sites of company brance and support DR-Site.
-Managed IT asset management controls within the office.
-Managed a project to replace 200 PCs/notebooks.
-Setup server systems to ensure the function according to BCP.
-Changed company Email to a new service provider.
-Managed a ticket management system to support customer IT usage.
-Reviewed incidents, resolved issues, and summarized them to prevent recurrence.
-Established a cyber security team to oversee internal systems.

2020

Business Type : Computer/ IT

Last Position : IT Manager

Period : June 2020  to April 2025

Job Description :

Take care of the IT and Network system, PDPA, internal Audit and Security. -Championed the migration of 60% of company servers to a Cloud-based solution. -Designed and implemented a comprehensive disaster recovery plan leveraging multi-region cloud replication, achieving a Recovery Time Objective (RTO) of 30 minutes and a Recovery Point Objective (RPO) of 5 minutes. -Appointed as DPO (Data Protection Officer) to protect the PDPA data management process and manage data in accordance with the law, including process management of data requests in accordance with the Thai Act -Implemented a centralized log management and analysis system using ELK stack, enabling real-time threat detection and reducing mean time to resolution (MTTR) for incidents by 65%. -Managed team in monitoring and enhancing legacy server and cloud system performance. -Led multiple IT projects from conceptualization to implementation. -Developed an efficient data integration model which reduced data redundancy by 45%. -Directed successful maintenance/repair activities on critical hardware components, reducing downtime by 95% -Coordinated with team members to refine existing accounting processes resulting in a 30% increase in efficiency. -Collaborated with product owners and subject matter experts to develop functional requirements for business application solutions. -Managed backup/restore and maintained backend software, improving data interface with HR/Financial databases by 98%. -Programmed backend software in ReactJs, enhancing system performance by 35%. -Optimized data warehousing processes, leading to an increase in data accuracy by 60%. -Developed long term strategic network computing plans resulting in systems integration. -Developed custom scripts for various applications to resolving problem increasing efficiency by 80% -Reduction in response time for resolving IT issues, measured in percentage or hours, after implementing automated solutions. -Created documentation SOP and training materials, improving internal processes and staff onboarding. -Include the percentage reduction in system downtime achieved through proactive monitoring and maintenance. -Specify the amount of cost savings delivered by optimizing server utilization or consolidating services. -Internal Audit in security compliance following implementation of security protocols and patches. -Designed and rolled out a comprehensive patch management process, achieving 99.8% compliance across all systems and reducing vulnerabilities by 85% within the first quarter of implementation. -Manage the system with IT Governance policy to meet the organization/IT goals such as covering various risks and business continuity with the IT system as the driver.

2015

Last Position : Specialist Support / Implement Lead

Period : May 2015  to May 2020

Job Description :

Provide support and installation for customers in the Touch product after product launch. -Analyzed, designed, developed, documented and implemented Supply Chain Management, Warehouse and Distribution, Inventory Control, Customs Management, Asset Management, Time Attendance system -Led team to enhance computerized systems and improve working processes. Boosted performance within one year by creating a management tools to allow a set number of staff to handle increased volume and service requirements -Taking care of customers both in Thailand and abroad (hotel groups, Laos, Singapore) -Taking care of customers product in Smart City to Phuket Sandbox , Phuket Smart City WiFi and Phuket Health Sandbox -Provide a call center team to take care of customers by developing a call center with open source such as Asterisk VOIP and Ticker issue management. -Control service with SLA and provide customer service with ITSM process. -Review issues every week for resolving major issues . -Reduced warehouse-processing time by 40% by designing and implementing an enhanced shipping process. -Liaised with clients regarding computerized systems and information technology. Coordinated with vendors and maintained third parties software by making minor modifications as required. -Effectively handled the escalation of technical issues, resulting in improved team productivity. -Designed, timeplaned, installed and supported hardware and software infrastructure for Touch products to customers. -Implement Linux Server Family. Supported System Administration, Firewalls, Anti-Virus, System maintenance, Security Protocols, Monitoring Tools, Load Balancing, Back-up and recovery procedures. -Implemented LAN , WLAN and WAN Network . -Implemented System ( Radius , WiFi , Proxy, Web, Database and VOIP) -Web development with Nodejs and PHP with Relational DB and Non Relational DB for support tools. -Install and Maintain Linux Server like Radius Server , Web Server , Database , VPN , Firewall , Squid Proxy Cache , Hotspot Gateway , VOIP Asterisk . -Design the infrastructure network such as LAN and WAN for all customers and our many products. -Provide Linux(100%) , Firewall and Multi WAN Load Balancing . -DevOps Operation with Kong , CI/CD , Gitlab , Nexus , Jenkins , Kube

2010

Last Position : RnD Product Owner Lead

Period : April 2010  to April 2015

Job Description :

Analyze customer needs and create products that meet their needs. By creating products related to WiFi Management and Smart City Platform products to provide services to Hotel and Operator customers, the company was able to generate income of up to 80 million Baht and had both domestic and international customers. -Research and Developing products from open source to production product -Manage a team for development of the work system of the group of Programmers,BA,Design by organizing the development timeline accordingly. -Improved communication between non-technical and technical employees by effectively translating technical. -Carried out system analysis and design techniques to produce innovative solutions to complex business objectives. -Conducted comprehensive research on emerging technologies to stay consistent with industry trends. -Tracking volume increased income for Touch-ICS Product from 50,000 Baht to 200,000 Baht per month . -The total sales were around 80 million Baht sell, with marketing in Thailand and abroad. -Sell Engineering and training to following customers to sell support . -Provide Smart City Product to customers such as Phuket Sandbox , Phuket Smart City WiFi and Phuket Health Sandbox -Provide WiFi Management (Touch-ICS) Product to customers such as Ambassador Hotel,Novotel,Hilton , CAT ,TOT,The Mall, Megabangna,Bitec and others.