Job Description

• [User Management & IT Administrator]
• - Managed user accounts via Active Directory (Add user, Reset Password, Manage Permission).
• - Requested E-mail accounts with the parent company in Japan, including Resetting Authenticator/MFA via Entra ID upon user request.
• - Joined new devices to the Domain and set File Share access permissions based on IT Request system.
• - Adjusted departmental drive quotas (Quota) via Server Resource Manager (Local) based on user requests when storage is full or an increase is requested through the IT Request system.
• - Monitored status and Deployed Windows Patch, Software, and Security Updates via ManageEngine system.
• - Developed scripts using Microsoft Copilot to troubleshoot and improve various work processes.
• - Checked Microsoft Defender (EDR) status via Console and performed basic Antivirus update checks.
• - Configured and managed Company Portal accounts for mobile devices (iPhone), including basic Backup/Transfer of devices.
• - Managed software licenses, such as Adobe and Autodesk, according to user requests.
• [Network & VPN Configuration]
• - Created and configured VPN accounts, Allowed Mac Addresses for VPN use, and Reset Authentication upon user request.
• - Installed and troubleshot VPN software.
• - Moved internal phone numbers on the IP-PBX system and provided initial troubleshooting for organizational phone systems.
• - Configured Wi-Fi connections for users and set up Fixed IP addresses for specific devices.
• - Allowed & Blocked USB access via TrendMicro upon user request.
• [Hardware Support & Vendor Coordination]
• - Provided basic hardware and software troubleshooting for employees in the company and its affiliated companies.
• - Allowed Mac Addresses for new notebooks in the IP Scan system.
• - Set up Device Enrollment (Notebook) for new user machines and checked status via Entra ID.
• - Installed and fixed computer and printer drivers, and set up ID Cards for printer usage.
• - Sourced, replaced, and upgraded equipment (e.g., RAM, SSD), including preparing computers for new employees.
• - Coordinated with vendors for product claims, quotation requests, and price comparisons for equipment/licenses.
• [IT Operation & Daily Support]
• - Conducted Project Compare Security Check (ManageEngine, EDR, TrendMicro, BitLocker) on internal computers, monitored and followed up with affiliated companies, and provided support and advice.
• - Reviewed and processed requests from the IT Request system.
• - Performed initial status checks on Backup Disks & Tapes.
• - Provided Remote Support via ManageEngine and AnyDesk to users within the company and its affiliates.
• - Updated and stored IT equipment information for new machines and additional devices within the organization.
• - Managed and supported IT equipment in meeting rooms and for internal events.

Job Description

• [User Management & Active Directory]
• - Created and managed user accounts via Microsoft Entra ID.
• - Created and configured Office 365 email accounts.
• - Created and configured Adobe and Slack accounts for employees.
• - Reset passwords upon user request.
• - Set up Authenticator for user accounts.
• - Configured in-office Wi-Fi connections.
• - Prepared and installed computer equipment for new employees.
• [IT Support and Troubleshooting]
• - Monitored and managed daily company IT operations.
• - Provided support, installation, and troubleshooting for software and hardware (laptops, network devices, desktops, printers, and peripherals).
• [Equipment Management & Vendor Liaison]
• - Coordinated with product brands (vendors) for IT equipment claims.
• - Requested quotations (Quotation) for IT equipment and licenses from vendors.
• [IT Equipment Management and Reporting]
• - Stored and updated computer equipment information in the database system.
• - Maintained and managed internal company IT equipment.
• - Supported and maintained computer equipment in meeting rooms.

Job Description

• [User Management & IT Administrator]
• - Managed user accounts via Active Directory (Add user, Reset Password, Manage Permission).
• - Requested E-mail accounts with the parent company in Japan.
• - Joined new devices to the Domain and set File Share access permissions based on IT Request system.
• - Configured and managed Company Portal accounts for mobile devices (iPhone).
• - Managed software licenses, such as Adobe and Autodesk, according to user requests.
• [Equipment Management & Vendor Liaison]
• - Coordinated and claimed faulty IT equipment with product brands (vendors).
• - Requested and compared quotations for IT equipment from vendors.
• [Network & VPN Configuration]
• - Created and configured VPN accounts, Allowed Mac Addresses for VPN use, and Reset Authentication based on user requests.
• - Installed and troubleshooted VPN software.
• - Moved internal phone numbers on the IP-PBX system and provided initial troubleshooting for organizational phone systems.
• - Configured Wi-Fi connections for users and set up Fixed IP addresses for specific devices.
• - Allowed and Blocked USB access via TrendMicro based on user requests.
• [Hardware Support & Vendor Coordination]
• - Provided basic hardware and software troubleshooting for employees.
• Allowed Mac Addresses for new notebooks in the IP Scan system.
• - Set up Device Enrollment (Notebook) for new user machines.
• - Installed and fixed computer and printer drivers, and set up ID Cards for printer usage.
• Sourced, replaced, and upgraded equipment (e.g., RAM, SSD), including preparing computers for new employees.
• - Coordinated with vendors for product claims, quotation requests, and price comparisons for equipment/licenses.
• [IT Operation & Daily Support]
• - Reviewed and processed requests from the IT Request system.
• - Performed initial status checks on Backup Disks & Tapes.
• - Provided Remote Support via AnyDesk to internal users.
• - Updated and stored IT equipment information for new machines and additional devices within the organization.
• - Managed and supported IT equipment in meeting rooms and for internal events.

Job Description

• 1. Users In Office Support
• - Installed Windows and various programs, including configuring settings for end-users.
• - Provided first-level guidance and basic troubleshooting to users via call or remote support.
• - Facilitated and maintained IT computer equipment within the office premises.
• - Resolved connectivity issues for LAN, Internet, and Wi-Fi networks.
• - Installed and troubleshooted drivers for computers and printers.
• - Installed and fixed issues related to IP Phones (Alcatel & Yealink).
• - Configured and managed Network Drives (Shared folders).
• 2. On-Site & Remote IT Support
• - Advised customers on the usage of Admin Office 365 & SketchUp via E-mail and Remote Support.
• - Conducted On-Site Support visits to inspect and resolve IT issues for corporate clients (MA Service).
• - Prepared Maintenance Agreement (MA) reports for clients.
• - Performed On-Site Setup and installation of computer equipment purchased by customers.
• - Provided On-Site Standby Support to maintain rental equipment for clients.

Job Description

• 1. System Deployment and Maintenance
• - Assembled and deployed desktop computers and peripherals for internal use across the company.
• - Prepared and configured IT equipment for new employees (onboarding setup).
• - Installed and configured Operating Systems (OS) and necessary fundamental software.
• 2. End-User and Office Support
• - Provided technical support by installing, troubleshooting, and resolving hardware and software issues.
• - Managed and fixed problems related to printer drivers and configuration.
• - Configured and managed shared folders and network drives to ensure seamless data access.
• - Performed IP Address configuration for end-user workstations.
• - Managed and maintained general IT assets and devices within the office premises.
• 3. On-Site and Event Support
• - Delivered On-Site Support services to resolve PC usage issues at various company branches/locations.
• - Performed On-Site Setup for PC equipment and devices, specifically providing technical coverage for company events.