Preview Resume

Expected Salary

35,000 - 50,000

Military Status

- Exempted

Job Requirment

Job Categories : Information Technology(IT)

Job Sub Categories : DevOps/Site Reliability Engineer (SRE)

Job Position : IT Automation

Job Categories : Information Technology(IT)

Job Sub Categories : Data Scientist

Job Position : Data Analyst

Job Categories : Information Technology(IT)

Job Sub Categories : IT Support/Technical Support

Job Position : IT Operations Specialist

Interested business type : Computer/ IT

Job Location : Pathum Thani (Khlong Luang)

Job Type : Full time

Availability : within 30 days

Working Bangkok : Yes

Work Upcountry : Yes

Willing to work oversea? : Yes

Education

Nakhon Sawan Rajabhat university

Graduation year : 2019

Certificate : Bachelor's Degree

Faculty : Bachelor of Science

Major : Computer Science

GPA : 2.50

Work Experience/Trainee

2024

Business Type : Computer/ IT

Last Position : IT Support Executive

Period : November 2024 to Present

Job Description :

1.) Provide technical support and troubleshooting for end users on computers, software, and network devices to ensure uninterrupted system operations.
2.) Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices within the organization.
3.) Manage user accounts and access rights via Active Directory and corporate systems, adhering to company IT policies.
4.) Operate Helpdesk / Service Desk, receiving and resolving issues and requests via tickets, email, or phone according to defined SLA.
5.) Analyze and resolve problems related to Windows OS, Microsoft Office, and enterprise software applications.
6.) Monitor, diagnose, and troubleshoot LAN, Wi-Fi, VPN, and Internet connectivity issues.
7.) Install, maintain, and update software and system patches to ensure security and system stability.
8.) Support IT infrastructure operations, coordinating with internal IT teams and external vendors to resolve complex technical issues.
9.) Manage IT assets (IT Asset Management), including device registration and lifecycle tracking of hardware.
10.) Participate in IT projects and system deployments, such as computer installations, system upgrades, and office equipment preparation.
11.) Create and update technical documentation and troubleshooting guides to enhance support efficiency.

2022

Business Type : Computer/ IT

Last Position : IT Helpdesk Support

Period : March 2022 to November 2024

Job Description :

1.) Provide end-user support for hardware, software, and network issues within the organization.
2.) Analyze and resolve IT problems through ticketing systems, phone, and remote support.
3.) Install, configure, and maintain computers and organizational software applications.
4.) Manage user accounts and system access rights via Active Directory.
5.) Install and prepare IT equipment for new employees.
6.) Oversee and manage IT assets (IT Asset Management).
7.) Coordinate and escalate complex issues to relevant teams for resolution.

2019

Business Type : Computer/ IT

Last Position : Implement Staff

Period : May 2019 to May 2021

Job Description :

1.) Prepare, verify, and coordinate baseline data required for system implementation with relevant stakeholders.
2.) Create, review, and modify evaluation forms for system usage, and present them to clients.
3.) Develop, review, and update reports used within the system, and present them to clients.
4.) Conduct training sessions as an instructor for the BMS-HOSxP system.
5.) Install and implement the BMS-HOSxP system at client sites.
6.) Provide on-site support to facilitate system usage and assist end users according to assigned responsibilities.
7.) Coordinate troubleshooting and provide user guidance for BMS-HOSxP through various communication channels.
8.) Monitor and support system usage remotely when not on-site, especially for clients within the warranty period.