2025
Business Type : Computer/ IT
Last Position : Network Engineer
Period :
December 2025 to
February 2026
Job Description :
- Provided Tier 2 support for network incidents and service issues.
- Investigated and troubleshot network problems such as link down, packet loss, high latency, and routing issues.
- Monitored network alarms and performed incident analysis and service recovery.
- Coordinated with NOC, customers, vendors, and field engineers to resolve network incidents.
- Performed network diagnostics using tools such as ping, traceroute, and monitoring systems.
- Escalated complex issues to Tier 3 or vendor support when required.
Prepared incident reports and documented troubleshooting procedures.