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Interested business type

Job Location

Bangkok (All)

Latest Salary

25,000 - 35,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Education

2012 - Naresuan University

Faculty:Social Science

Major:Social Science

GPA 2.4 - Bachelor's Degree

Experience/ Internship

April 2022 toJuly 2024 (2 Year 3 Month)

Job Description

- Designed user-centered dashboards and crafted intuitive information architecture that enhanced overall user experience.
- Developed comprehensive end-to-end user flows to streamline processes, ensuring that clinicians could navigate systems effortlessly.
- Created essential UX artifacts, including wireframes and back-office system designs, which led to significant improvements in clinician efficiency.
- Implemented solutions that reduced routine tasks, making workflows smoother and more efficient, ultimately driving wider adoption of the systems across multiple clinics.

January 2021 toFebruary 2022 (1 Year 1 Month)

Job Description

- Analyze customer behavior data to identify and resolve friction points in the end-to-end customer journey, ensuring a smoother experience for users.
- Optimize support processes by implementing changes based on insights gathered from data analysis, leading to more efficient interactions.
- Achieve a remarkable increase in monthly sales, surpassing 1 million THB, by enhancing customer satisfaction and engagement through these streamlined processes.

September 2020 toJanuary 2021 (4 Month)

Job Description

- Successfully onboarded over 150 restaurant clients by guiding them through the setup process and ensuring a smooth transition to our digital tools.
- Trained client teams on how to effectively use these tools, which not only enhanced their operational efficiency but also boosted overall satisfaction.
- Actively addressed and resolved any initial challenges, leading to a noticeable reduction in support tickets and inquiries.
- Fostered an environment that encouraged product adoption, resulting in quicker integration and utilization of our services among clients.

September 2019 toSeptember 2020 (1 Year)

Job Description

- Managed the entire customer journey by utilizing qualitative insights to identify and address service gaps effectively.
- Achieved an impressive customer satisfaction rate of 8.4 out of 10 through proactive problem-solving techniques.
- Collaborated with various departments to ensure seamless coordination, facilitating a better overall experience for customers.
- Continuously monitored feedback and implemented improvements to enhance service delivery and customer engagement.

Hard Skill

Soft Skill

Language skills

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