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2025

Last Position : Product consultant

Period : September 2025  to  Present

Job Description :

•Provide professional product consultation and brand information to customers
•Deliver exceptional sales and service experience
•Maintain product display, stock, and counter presentation

Business Type : Food & Drink Industry

Last Position : Tops Eatery - Supervisor

Period : May 2025  to September 2025

Job Description :

•Supervised daily operations and ensured service quality
•Coordinated with staff and supported front-line service
•Prepared sales reports and internal documents

2018

Last Position : F&B Wine Shop Manager

Period : October 2018  to April 2025

Job Description :

-Oversaw daily shop operations including inventory control, POS system, and cash handling to ensure smooth and efficient performance.
- Delivered excellent customer service by greeting guests, providing detailed product information, and answering inquiries to ensure a personalized experience.
- Recommended wine selections tailored to individual customer preferences and occasions, enhancing overall satisfaction and driving repeat business.
-Informed customers about ongoing promotions, seasonal specials, and product pairings to encourage upselling and increase average spend.
-Managed staff scheduling and team coordination to maintain high service standards and a professional store environment.
-Assisted in visual merchandising and in-store display updates to improve customer experience and support brand presentation.