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2019

Business Type : Hospital activities (except specialized hospital activities)

Last Position : COO&QMR

Period : July 2019  to  Present

Job Description :

1. Policy Implementation and Quality Management
-Effectively implemented organizational policies in alignment with established standards
-Monitored and prepared quality performance reports (KPIs), including medical device safety and recall, patient identification (IPSG standard), medication and supply management, infection prevention, and incident reporting (adverse events, complaints, near misses)

2. Operational Supervision
-Oversaw daily operations of dental service and front office departments across both main and affiliated companies
-Ensured services were delivered in accordance with professional standards and JCI accreditation requirements
-Analyzed, improved, and resolved operational issues to optimize workflow

3. Procurement, Inventory & Financial Document Control
-Managed procurement of pharmaceuticals, medical supplies, and office materials to maintain adequate inventory while minimizing waste
-Reviewed and approved purchase requests (PR/PO) and controlled budget within approved limits (under THB 10,000)
-Approved daily petty cash disbursements and reviewed internal/external documents, including consent forms for promotional programs and official communications
4. Human Resource Management
-Conducted second-round and English-language interviews (for selected positions)
-Participated in new employee evaluations with department heads and CEO to determine final hiring decisions
-Planned job rotations, defined roles and responsibilities, and coordinated shift schedules
-Collaborated with HR in organizing staff training programs
-Mediated internal conflicts and customer-related disputes professionally
-Evaluated staff performance monthly, quarterly, and annually based on KPIs

5. Legal Compliance & External Coordination
-Coordinated with government agencies such as the Ministry of Public Health, FDA, Department of Medical Sciences, Department of Intellectual Property, and PMCU
-Ensured proper storage of regulated medications and controlled substances in compliance with legal standards
-Promoted positive corporate image and maintained strict adherence to JCI standards

6. Risk Management & Reporting
-Compiled and submitted quarterly reports on quality and patient safety to executive management
-Reported internal incidents and issues directly to supervisors for prompt resolution

2018

Business Type : Retail

Last Position : Area sale

Period : January 2018  to June 2019

Job Description :

-Managed sales operations and conducted competitor analysis within assigned areas to achieve company sales targets
-Oversaw and optimized inventory levels to ensure sufficient stock for sales activities
-Supervised and directed subordinates to ensure operational standards were consistently met
-Conducted regular branch inspections to ensure compliance with company standards
-Coordinated the opening of new branches, including preparation of reports and stock planning for new locations
-Recruited and assigned Product Consultants (PCs) to various branches within the assigned region
-Verified overtime (OT) and commission payments for in-store staff
-Prepared key operational reports, including sales performance and stock summaries

2016

Business Type : Tour operator activities

Last Position : Store Manager

Period : March 2016  to December 2018

Job Description :

-Managed overall branch operations and ensured smooth daily functions across departments
-Supervised and monitored staff to maintain discipline, professionalism, and adherence to company procedures
-Oversaw sales performance and floor management to ensure achievement of sales targets
-Simplified work processes to improve operational efficiency
-Conducted stock inspections and forecasted product orders to maintain optimal inventory levels
-Analyzed market channels and product performance to identify strengths, weaknesses, and areas for improvement
-Evaluated sales data to develop strategies for increasing revenue and monitored daily sales against targets
-Created staff schedules for accurate payroll processing
-Organized employee training programs, including Mandarin language and customer service training
-Coordinated internal and external communications to support smooth branch operations

Performed additional tasks and responsibilities as assigned by management

2014

Business Type : Education

Last Position : Part time Tutor

Period : June 2014  to August 2025

Job Description :

-Delivered engaging English lessons tailored to different proficiency levels and age groups
-Created supportive and interactive classroom environments to enhance student learning
-Assessed student progress and provided feedback to improve language skills
-Adapted teaching methods to suit individual learning styles
-Designed and developed supplementary instructional materials for assigned classes

Business Type : Tour operator activities

Last Position : Store manager

Period : April 2014  to February 2016

Job Description :

-Oversaw overall store operations, including product display arrangements, sales team supervision, and staff rotation scheduling across branches
-Managed purchasing and inventory control to ensure appropriate stock levels and efficient procurement
-Handled petty cash disbursement, payroll processing, and employee social security registration (onboarding and offboarding)
-Supervised sales performance and sales floor operations; trained sales staff in Mandarin language and customer service skills
-Maintained and monitored business software systems, including POS systems, purchasing platforms, and accounting programs
-Coordinated with internal departments and external stakeholders to ensure smooth operations
-Performed other duties as assigned by management

2013

Last Position : Finance officer

Period : June 2013  to March 2014

Job Description :

-Collected cash and cheques according to the companys payment schedule; prepared payment document sets and issued cheques for executive approval
-Coordinated cash and cheque deposits by compiling approved payment and receipt documents from the accounting department and arranging for messenger delivery to the bank
-Verified customer bank transfers and recorded daily transactions (receipts and payments) in accounting software
-Reviewed and reconciled company and affiliate bank statements daily
-Processed commission payments and input monthly payroll data