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2025

Business Type : Manufacture of jewellery and bijouterie of precious stones and metals

Last Position : IT Support

Period : December 2025  to  Present

Job Description :

Provided comprehensive IT support for office operations, including accounting and administrative staff. Maintained and troubleshot desktop computers, AIO systems, printers, and peripheral devices to ensure smooth daily workflows. Supported network connectivity via Wi-Fi routers and basic LAN configurations, resolving internet and shared printer issues. Assisted users with accounting software, document systems, email, and general Windows troubleshooting. Performed system setup, software installation, data backup assistance, and basic security checks. Responded promptly to technical issues to minimize downtime and ensure reliable system availability for business operations.

Business Type : Accounting, bookkeeping and auditing activities; tax consultancy

Last Position : IT Support (On-Call)

Period : March 2025  to  Present

Job Description :

Provided on-call IT support for end users, ensuring timely resolution of hardware, software, and network-related issues. Diagnosed and troubleshot desktop, laptop, printer, and peripheral problems to minimize operational downtime. Assisted with installation, configuration, and maintenance of operating systems, applications, and IT equipment. Supported network connectivity including Wi-Fi, routers, switches, and basic firewall configurations. Monitored system performance, performed routine maintenance, and documented incidents and solutions. Coordinated with vendors and senior IT staff when escalation was required, while maintaining data security and service reliability.

2020

Business Type : Transportation

Last Position : Grab Food Driver

Period : December 2020  to December 2025

Job Description :

Delivered food orders efficiently and accurately to customers using the Grab application while following assigned routes and delivery schedules. Communicated professionally with customers, restaurants, and support teams to confirm orders, resolve issues, and ensure customer satisfaction. Handled food items carefully to maintain quality, hygiene, and safety standards during transportation. Managed cashless and in-app payment confirmations, verified order details, and ensured correct handover to customers. Maintained vehicle readiness, complied with traffic laws, and demonstrated reliability, time management, and problem-solving skills while working independently under time-sensitive conditions.

2015

Business Type : Computer/ IT

Last Position : Owner, Computer Technician

Period : March 2015  to December 2020

Job Description :

Managed and operated a computer repair and IT service shop, handling both technical and business operations. Diagnosed, repaired, and maintained desktop computers, laptops, printers, and peripheral devices, including hardware replacement and software troubleshooting. Installed and configured operating systems, drivers, applications, and antivirus solutions. Provided on-site and remote technical support to individual and small business clients. Managed customer service, quotations, inventory, parts procurement, billing, and daily shop operations. Advised customers on hardware upgrades, system optimization, and data backup while ensuring reliable, cost-effective IT solutions.