Job Description

• Supported daily front office operations, ensuring smooth check-in/out and guest satisfaction.
• Supervised and trained front office staff to maintain service excellence.
• Handled guest requests and complaints promptly and professionally.
• Coordinated with other departments to deliver seamless guest experiences.

Job Description

• Supervised front desk and guest service team to ensure smooth daily operations.
• Delivered high standards of customer service, handling guest requests, complaints, and special arrangements promptly.
• Trained, coached, and motivated team members to maintain service excellence.
• Coordinated with housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Monitored guest feedback and implemented improvements to enhance satisfaction.

Job Description

• Assisted guests with check-in/out, reservations, and inquiries efficiently.
• Handled guest requests and complaints with professionalism to ensure satisfaction.
• Provided information on hotel facilities, services, and local attractions.
• Coordinated with housekeeping and other departments for smooth operations.
• Processed payments accurately and maintained front desk records.

Job Description

• Welcomed guests and provided personalized assistance throughout their spa journey.
• Handled reservations, scheduling, and guest inquiries efficiently.
• Resolved guest concerns promptly to maintain high satisfaction levels.
• Coordinated with therapists and spa team to deliver seamless service.
• Promoted spa treatments, packages, and memberships to enhance revenue.