Preview Resume

Expected Salary

13,000 - 13,000

Military Status

- Exempted

Job Requirment

Job Categories : Hospitality/F-B

Job Sub Categories : Management Hotel/Resort/Tourism

Job Position : Guest Service Agent

Interested business type : Hotel / Resort / Spa / Golf Club

Job Location : Phuket (All)

Job Type : Full time

Availability : within 30 days

Work Upcountry : Yes

Willing to work oversea? : Yes

Education

Maejo University

Graduation year : 2022

Certificate : Bachelor's Degree

Faculty : Bachelor of Arts

Major : English

GPA : 3.60

Work Experience/Trainee

2024

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Guest Service Agent

Period : February 2024 to Present

Job Description :

- Welcome, administer check-ins and check-outs for individual guests and groups and present hotel informations, facilities, amenities and promotions
- Process payments and maintain accurate billing records
- Coordinate with other departments to ensure smooth operations and guest services
- Be an operator. Receive internal and external calls, provide a hotel transportation, reply live chats on hotel application and assist guests with inquries, requests and complaints
- Relief night shift. Prepare and store documents, process a credit card agent payment and audit balances in guest folios

2023

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Guest Service Agent

Period : March 2023 to September 2023

Job Description :

- Provide a check-in and check-out process
- Handle incoming calls and questions about guests needs in-person regarding room-booking, room rates, available rooms and special requests
- Escort guests to the rooms and introduce guests about hotel facilities and room amenities
- Collect all payments and do the financial reports
- Coordinate with various departments, such as housekeeping, restaurant, and activities, to ensure smooth customer service.

2022

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Receptionist

Period : August 2022 to February 2023

Job Description :

-Accept room reservations from agencies, groups, walk-ins, and regular guests, including creating bookings within the hotel system.
-Explain room and hotel information to guests over the phone or after check-in.
-Act as an admin, answering questions and accepting room reservations via the hotel's social media channels, such as Facebook, Line, and email.
-Accompany guests to their rooms after check-in, explaining hotel and room information.