Job Description

• Main Responsibilities
• - Set goals and develop strategic sales management plans, establishing monthly, quarterly, and annual sales targets, as well as strategies to increase sales and maintain the current customer/patient base.
• - Plan and develop effective sales management strategies, responsible for managing sales across all branches to meet established targets (monthly, quarterly, and annually). Manage and develop employees involved in the sales of the company's products and services.
• - Provide continuous advice, support, and training to employees to enhance their potential, ensuring they possess the knowledge and skills to professionally recommend services and various promotions.
• Data Analysis and Reporting
• - Analyze sales data, market trends, and customer/patient behavior to improve sales strategies and prepare performance summary reports to propose improvements and developments.
• Customer Service and Relationship Building
• - Build strong relationships with customers/patients to expand the new customer base, maintain and develop good relationships with customers to create satisfaction and encourage repeat purchases.
• - Listen to customer/patient feedback and use it to improve services, as well as to create marketing campaigns that meet customer/patient needs.
• Collaboration with the Marketing Department
• - Coordinate with the marketing department to design sales campaigns, promotional activities, and promotions that attract new customers.
• - Collaborate with the marketing department to devise strategies for using social media platforms such as Facebook, Instagram, and TikTok to enhance reach and create a positive company image, effectively communicating the identity of each brand under the management of the company and its affiliates. Work with the marketing department to create a CRM system to manage loyal customers and expand the new customer base to encourage repeat purchases. Develop responses for online customer inquiries, including training on work methods, language use, and response techniques to attract new customers and successfully close sales.
• Budget Management
• - Oversee the department's budget utilization to ensure efficiency.
• Secondary Responsibilities
• Team and Branch Management
• - Supervise and manage the front staff to ensure they meet targets and foster strong teamwork.
• - Provide consultation and guidance to clinic employees, motivating them to work effectively, and ensure compliance with clinic rules, regulations, and service standards.
• Resource and Overall Management
• - Oversee the cleanliness and orderliness of all clinic branches.
• - Train clinic staff to maintain a service-minded approach in every aspect of their work.
• - Monitor inventory of products, medications, and medical supplies, and manage clinic assets.
• - Handle and resolve immediate issues that arise in each branch.
• Coordination and Reporting
• - Coordinate with doctors, nurses, and internal clinic staff to summarize reports on problems and obstacles in operations to find solutions.
• Scope of Work
• - Planning and managing sales strategies to increase sales and customer base.
• - Overseeing and developing the sales team, including setting targets and providing guidance.
• - Collaborating with the marketing department on promotional campaigns, analyzing sales data and market trends, and reporting performance results to achieve the company's objectives.

Job Description

• - Oversee both the surgical and skin departments.
• - Plan and control the operations of the branches to align with the company's policies and objectives.
• - Monitor and evaluate the performance of each branch, including analyzing issues and finding solutions.
• - Manage branch standards, customer service, and inventory management.
• - Recruit, select, and train new employees in the area, providing guidance and resolving various issues that arise with staff.
• - Motivate and develop the team to enhance efficiency.
• - Assess employee performance and provide feedback for development.
• - Set sales targets and devise strategies to achieve monthly, quarterly, and annual goals.
• - Analyze sales data to identify opportunities for increasing sales and profits.
• - Drive and stimulate sales in each branch to meet targets.
• - Monitor and evaluate sales performance and profitability of each branch.
• - Coordinate with various departments within the organization, such as marketing, finance, and operations.
• - Report on the performance and results of each branch to management.

Job Description

• - Manage sales for both new and existing customers to stimulate branch sales, ensuring that the product targets set by the company are met.
• - Prepare monthly meeting agendas, sales figures, issues arising each month, quarterly sales summaries, and annual sales reports.
• - Drive employee service quality to ensure excellent service, prevent and resolve complaints, thereby maximizing customer satisfaction in accordance with company standards.
• - Oversee in-store management regarding stock levels and ensure sufficient staffing for daily operations.
• - Interview new employees for various positions, provide ongoing training on product knowledge, regulations, and operational procedures to ensure employees possess the necessary skills, while also monitoring staff appearance, cleanliness, and readiness.
• - Coordinate with internal departments such as Marketing, medical teams, various branches, and external organizations, including medical equipment maintenance teams and medical product distributors.
• - Manage the scheduling of procedures for customers, influencers, and medical teams to achieve maximum efficiency and satisfaction.
• - Evaluate the performance of subordinate employees across all positions, implementing disciplinary actions and warnings for misconduct.
• - Willing to travel to assist other branches in cases of insufficient manpower or to help establish teams in new branches to ensure effective operations.

Job Description

• - Morning Brief: Introduced new promotions, shared challenges and solutions in collaboration with employees, and motivated staff to assist and work as a team.
• - Managed sales and stimulated revenue to meet company targets.
• - Encouraged employees to provide excellent service, ensuring maximum customer satisfaction and compliance with company standards.
• - Oversaw in-store management regarding inventory, ensuring sufficient stock levels each month.
• - Scheduled employee shifts to ensure adequate staffing for daily operations.
• - Trained treatment staff and new employees to enhance their knowledge and capabilities in service delivery.
• - Coordinated with internal and external organizational departments.
• - Motivated the team to deliver exceptional customer service, achieving maximum satisfaction in line with company standards.
• - Effectively resolved customer complaints.
• - Managed expenses to adhere to budgetary constraints while maximizing benefits.
• - Assisted staff with treatments during peak customer times to prevent complaints due to long wait times.

Job Description

• - Managed and supervised the service operations of three departments: 1. Customer Service Department 2. Special Customer Service Department 3. Cashier Department, ensuring teamwork in accordance with company standards.
• - Drove the membership sign-up for home cards and Line according to monthly targets.
• - Promoted service standards within branches to meet Customer Satisfaction and Mystery Shopping benchmarks.
• - Publicized promotions and organized activities to boost sales within branches and through social media channels to reach customers.
• - Oversaw the management of all promotional signage within the branches.
• - Managed relationships with commercial clients to maintain customer loyalty.
• - Trained new employees on personal appearance and service standards to ensure compliance with regulations.
• - Prepared monthly meeting reports regarding the service enhancement plans of the branches.
• - Received policies and goals from superiors, collaborated with subordinates in meetings to establish operational standards for each department within the division.

Job Description

• - Manage sales and drive revenue to meet the company's targets.
• - Promote employee service excellence, prevent and resolve complaints, ensuring maximum customer satisfaction in accordance with company standards.
• - Oversee in-store management regarding inventory and ensure adequate staffing for daily operations.
• - Train branch staff and new employees to enhance their knowledge and capabilities in performance.
• - Coordinate with internal and external departments within the organization.
• - Drive the team to provide customer service that achieves maximum satisfaction and meets company standards.
• - Organize various activities within the branch during festive seasons to create vibrancy and boost sales, such as phone campaigns to promote seasonal promotions and organizing customer prize draws upon reaching purchase thresholds.