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Job Requirment

  • Position:

    customer service supervisor

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Chief/Manager/Management

Job Location

Bangkok (All)

Latest Salary

35,500 - 60,500 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2004 - Dhurakijpundit University

Faculty:Business
Major:Information Technology
GPA 2.04 - Bachelor's Degree

2001 - Chainat Phitthayakhom School

Faculty:Science Mathematics Program
Major:Science Mathematics Program
GPA 1.80 - Senior High School

Experience/ Internship

October 2024 toSeptember 2025  (11 Month)
  • Last Position:
  • Customer Experience Supervisor
  • Business Type:
  • Others

Job Description

  • - Work closely with the Marketing, Sales, and Technicalteams.
  • - Oversee and manage after-sales service operations.
  • - Supervise and manage team staff.
  • - Supervise and manage the customer service team to ensure service meets company standards.
  • - Responsible for handling customer complaints and issues promptly and professionally.
  • - Train and develop the team in customer service, problem-solving, and customer communication skills.
June 2024 toSeptember 2024  (3 Month)
  • Last Position:
  • After Sale Service Supervisor
  • Business Type:
  • Others

Job Description

  • - Provide after-sales service, including handling customer complaints and product repairs.
  • - Follow up on customer purchase orders (POs)
  • - Supervise and manage team staff.
  • - Responsible for handling complaints, usage issues, and providing professional after-sales consultations.
  • - Coordinate with technical, sales, and warehouse teams to ensure smooth customer resolution.
May 2017 toJuly 2023  (6 Year 3 Month)
  • Last Position:
  • Senior Customer Service.
  • Business Type:
  • Transportation

Job Description

  • - Assist the team in providing services.
  • - Schedule and manage team members work shifts.
  • - Develop standard operating procedures (SOPs) for workflows.
  • - Prepare and maintain team operation reports.
  • - Provide support and advice to customers and drivers regarding the use of the application, services, and various promotions.
  • - Responsible for handling complex customer complaints and issues to ensure prompt and efficient resolution.

Hard Skill

  •  - Microsoft Word / Skillfull
  •  - Microsoft OneNote / Skillfull
  •  - Microsoft Outlook / Skillfull
  •  - Microsoft PowerPoint / Skillfull
  •  - Microsoft Excel / Beginner
  •  - Microsoft Teams / Beginner
  •  - Android / Beginner
  •  - iOS / Beginner
  •  - Google Drive  / Beginner
  •  - Google meet / Beginner

Soft Skill

  •  - Persuasion skills
  •  - Emotional Intelligence
  •  - Improvisation
  •  - Leadership
  •  - Culture Awareness
  •  - Innovation
  •  - Teamwork
  •  - Coordinating with others
  •  - Able to work under pressure
  •  - Service Mind

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Medium
  • Medium
  • Medium
  • Medium

Typing Skills

  • Thai : 35 words / min
  • English : 25 words / min
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