Job Description

• - Manage and maintain a network of 800 servers, ensuring they are updated regularly and promptly addressing any issues that arise. - Create user accounts for new staff members and efficiently handle password resets to ensure secure access. - Monitor internet connectivity and troubleshoot any connection problems to maintain a reliable network for all users. - Conduct regular virus checks and implement security measures to protect sensitive data from potential threats. - Provide technical support to users, assisting them in resolving various computer-related issues to enhance productivity. - Prepare detailed reports on system performance and any incidents, helping to inform future improvements and maintenance strategies.

Job Description

• Vending Machines: I took care of vending machines with touch screens. I made sure they worked 24/7.
• Payment Systems: I managed payment systems like QR codes (Kshers) and credit cards (Nayax).
• Maintenance: I did preventive maintenance. I checked machines before they broke.
• Remote Support: I helped fix machines from far away to save time.
• Stock Data: I helped link machines to the backend system to check stock in real-time.

Job Description

• IT Planning: I planned the IT system for the whole company from the start.
• Network: I set up the internet and Mikrotik network devices.
• Software Support: I helped staff use SAP Business One and Express for accounting.
• Security: I installed G Data Antivirus and set up CCTV cameras for safety.
• Assets: I bought and managed computers for the office. I controlled the budget.

Job Description

• - Oversee the management of 200 IT assets, including computers and printers, ensuring they are well-maintained and accounted for.
• - Deliver Tier 1 and Tier 2 technical support by troubleshooting and resolving hardware and software issues efficiently.
• - Communicate with vendors to arrange repairs for malfunctioning parts, ensuring minimal downtime for essential equipment.
• - Create and maintain a detailed manual that guides the team in troubleshooting common problems, helping to improve response times and efficiency.