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Job Requirment

  • Position:

    Team Leader

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/CRM/Call Center Others

Job Location

Bangkok (Bang Kapi)

Latest Salary

22,000 - 30,500 THB

Job Type

Full time

Availability

within 30 days

Working Bangkok

Yes

Education

2013 - Khon Kaen University

Faculty:Faculty of Law
Major:Law
GPA 2.00 - Bachelor's Degree

2010 - Sikhotbun school

Faculty:Science-Mathematics Program
Major:Science-Mathematics Program
GPA 2.93 - Senior High School

Experience/ Internship

March 2025 toPresent  (1 Year 2 Month)
  • Last Position:
  • Customer Service Team Leader (Wholesale business)
  • Business Type:
  • Services

Job Description

  • -Supervise voice and non-voice operations, handling escalated complaints.
  • -Support and coach new and underperforming agents; conduct monthly performance reviews.
  • -Perform weekly QA checks and daily floor walks to reduce abandoned calls and chat backlog.
  • -Prepare monthly shift schedules and verify OT records for HR submission.
  • -Assist with additional tasks as assigned by the Operations Manager (OM).
October 2023 toMarch 2025  (1 Year 6 Month)
  • Last Position:
  • Customer Service Senior Officer (Wholesale business)
  • Business Type:
  • Services

Job Description

  • March 2024 March 2025
  • Customer Service Senior Officer (Wholesale business)
  • -Handled complaints, order tracking, and customer data updates via Zendesk.
  • -Verified stock, shipment status, and processed product inquiries.
  • -Audited discounts and product receipts for accuracy.
  • -Promoted events and supported agent queries and training.
  • -Investigated complaints and resolved L2 payment issues.
  • -Briefed team and assisted the TL in agent performance tracking.
  • Oct 2023 Feb 2024
  • Content Moderator
  • -Reviewed and flagged harmful or non-compliant content to ensure platform safety.
  • -Verified store documents for policy compliance and coordinated with relevant teams.
  • -Met performance targets by handling backlogs and maintaining speed and accuracy.
December 2021 toOctober 2023  (1 Year 11 Month)
  • Last Position:
  • Customer Experience Specialist (Food Delivery Platform)
  • Business Type:
  • Services

Job Description

  • -Provided product support and tracked customer issues to resolution.
  • -Logged inquiries and complaints, offering appropriate solutions.
  • -Ensured customer satisfaction through case follow-ups and teamwork.
  • -Provide customer service, provide advice, and answer questions about the online food ordering platform.
  • -Receive complaints, resolve initial issues, and follow up on resolutions to ensure prompt service.
  • -Coordinate with restaurants, partners, and relevant departments to resolve issues and improve the customer experience.
  • -Accurately record and track customer contact information and issues in the system.
  • -Introduce new promotions and services to customers to increase engagement and satisfaction.

Hard Skill

  •  - Google Docs  / Experienced
  •  - Google Sheets / Experienced
  •  - Google Forms  / Experienced
  •  - Google Sites / Experienced
  •  - Google meet / Experienced

Soft Skill

  •  - Communication skills
  •  - Service Mind
  •  - Able to work under pressure

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Medium
  • Medium
  • Medium
  • Medium

Typing Skills

  • Thai : 32 words / min
  • English : 25 words / min
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