Job Description

• Position : Customer Service Manager
• Lead and manage the customer service team to develop and
• implement policies and procedures that enhance service
• quality.
• Identify and escalate customer service issues, offering
• recommendations and solutions for improvement.
• 2.Position : Manager Previlege
• Oversee the Customer Service team for Previlege, making
• calls to remind customers about insurance, taxes, and vehicle
• registration, as well as wishing them a happy birthday.
• - Handle requests for various services from customers,
• including receiving complaints related to products and
• services from the used car dealership.
• - Assist and address basic service-related inquiries from
• customers.
• 3.Position : Telesales Manager ( Mercedes Benz )
• Planned and developed customer service systems, including staff
• development initiatives.
• Set service policies and strategic direction to build and maintain
• strong customer relationships.
• Oversaw customer care operations to ensure alignment with
• company policies.
• Developed and managed strategies for customer relationship
• management and database optimization.
• Supervised used car sales via the official Mercedes-Benz website.
• Led the sales team in providing auto loan services to customers.
• Managed and coached the Telesales team focused on loan
• offerings and follow-ups with existing customers.
• Collaborated with TDCX on customer documentation related to
• Mercedes-Benz loan interest rates.
• Analyzed customer data and purchasing behavior to continuously
• refine telesales strategies.
• Coordinated technician appointments to inspect customer vehicles
• in accordance with Mercedes-Benz Certified standards before
• listing online.
• Managed the backend system of the Mercedes-Benz Certified
• platform

Job Description

• E-Commerce
• Nutrition Profess company l August-December
• Position : Manager
• Oversee the management and control of Team Leaders
• with teams in Inbound, Outbound, Admin, Customer
• Service, and Live TikTok.
• Plan sales strategies and promotional activities for the
• team to achieve assigned targets.
• Manage the Call Center team (Inbound & Outbound) and
• control the quality of product sales by employees to meet
• KPIs and standards set by the company.
• Create motivation for the team, provide sales techniques
• to staff, and address immediate issues when necessary.
• Coordinate with relevant departments to enhance service
• quality in line with goals.
• Prepare daily, weekly, and monthly reports to update
• sales and service performance for each department
• and manage customer complaints.
• Investigate and resolve customer
• problems/complaints, as well as develop and improve
• procedures for feedback and complaints for customer
• use.

Job Description

• E-Commerce
• Efirst asia Thailand l January-July
• Position : Call center Manager
• Manage and contol Team Leaders of more than 100+ Preple
• Plen sales strategies and promotional activities of the team
• to achieve assigned targets.
• Manage the Call Center team (Inbound&outbound),Operation
• Contol the quality of employees by KPI and stangards set by
• the company
• Coordinate with relevant departments to impeove service
• quality to achieve goals.
• Prepare Various report to present to executives
• Customer Service
• Provide assistance, support, and control service standards
• of staff to ensure compliance with the job scope, work
• guidelines, and KPIs set by clients.
• Coordinate promptly with relevant departments to achieve
• the objectives of the company and clients.
• Prepare monthly summary reports and daily work
• performance summaries.
• QC/QA
• Apply customer requirements as quality assurance standards
• within the organization.
• Establish service inspection standards.
• Inspect employee service performance.
• Issue problem reports and call meetings when issues arise, and
• take corrective/preventive actions in cases of complaints.
• Communicate and coordinate with customers
• 2 0 1 8 - 2 0 2 0
• Efirst asia Thailand l August-December
• Position : Supervisor
• Manage sales to achieve the target.
• Manage Call center agents( Telesale) 19 preple per team.
• Supervisor KpIs to achieve targets,listen to files,make
• immediate changes and improve each persons potentitinal
• to be effective., Branding and Logo Design
• Create incentives (Challenge sales) and create promotions
• and incentives for telesale.
• 2 0 1 6 - 2 0 1 7
• Efirst asia Thailand l October-July
• Position : Telesales
• offer to sell various dietary supplement products in
• the company
• Crea the sale to achieve the assigned target.
• My expertise includes designing and
• implementing KPI and OKR frameworks, CRM systems, and performance dashboards to drive measurable
• business growth.