2017
Business Type : Food & Drink Industry
Last Position : IT Support/Senior System Analysis
Period :
February 2017 to
August 2024
Job Description :
Support all IT hardware and software issues
in office and retail stores, enhancing the
overall IT system (plan and purchase new
equipment, check net book value, and
replace outdated items, including software
licenses).
Resolve customer issues, provide support for
customer complaints and retention efforts.
Set up and maintain data for new shops,
existing shops, and shop closures,
coordinate with the operations, supply
chain, rollout, finance, and accounting
teams to gather requirements and plan
shop setups, including importing shop
details into the system.
Other Projects
Collaborated with vendors for the True
Coffee App, managing privileges and
customer data.
Integrated the system with True Sphere for
seamless operation.
Linked E-Payment with True Money, Alipay,
and X-Cash.
Supported delivery across various platforms:
Grab, Food Panda, True Food, etc.
Assisted in redeeming shopping apps on
Shopee and Lazada.
Calculated income tax and exemptions by
department, including discounts and
services.
Verified report accuracy for constant
availability.
Basic Power BI Dashboard