Job Description

• Oversaw and coordinated a portfolio of over 100 mixed partner accounts, ensuring operational efficiency, compliance, and structured reporting processes. Designed and optimized cross-functional workflows between fundraising, communications, and program teams to improve execution timelines and reduce operational gaps. Monitored KPIs and supported budget tracking for campaigns and donor-funded initiatives to ensure financial alignment and resource optimization. Led operational planning for multi-stakeholder campaigns, managing execution across departments. Enhanced documentation and reporting systems to strengthen transparency, accountability, and long-term process sustainability.

Job Description

• Played a key role in establishing and scaling a non-life insurance sales channel through agency distribution, co-building and managing a sales force of over 200 agents while designing an efficient operational structure from the ground up.
• Developed and implemented end-to-end operational support systems, including compensation frameworks, workflow design, recruitment structure, and cross-functional coordination processes. Initiated a Virtual Office model enabling policy issuance at agent offices, streamlining headquarters workload, reducing processing time, and improving overall service efficiency. Worked closely with regional sales teams nationwide to support campaign execution and ensure cost control within allocated budgets.
• Provided ongoing operational support and advisory to sales teams by collaborating with internal departments to optimize processes and resolve issues using Root Cause Analysis. Ensured smooth execution, improved operational performance, and strengthened the scalability and sustainable growth of the sales organization.

Job Description

• Operation / Process Optimization / Cross-functional Integration
• Played a key role in structuring and strengthening organizational operations, leading the transition from paper-based processes to digital systems to enhance accuracy, reduce redundancy, and improve overall operational efficiency.
• Managed international partners in the Australia region under the KEL brand, overseeing existing accounts while collaborating strategically to expand market presence and identify new business opportunities. Drove joint product development initiatives to align with evolving consumer demand and strengthen competitiveness in international markets.
• Worked closely with factory operations, developing strong system-thinking and process-driven management capabilities. Gained end-to-end operational visibility across the value chain, ensuring quality control, operational efficiency, and business continuity through structured and integrated execution.

Job Description

• Managed corporate clients including institutional partners, financial institutions, and brokerage firms, overseeing relationship management, cross-functional coordination, and systemic issue resolution to ensure smooth partner operations and achievement of sales targets.
• Led special projects with strategic partners such as Kiatnakin Phatra Bank and True Leasing, covering end-to-end project management from planning, cost and profit analysis, and workflow design to cross-department coordination, performance tracking, and outcome evaluation. Ensured projects delivered both financial returns and operational efficiency.
• Oversaw a large-scale individual agent network comprising thousands of agents, managing operational inquiries, issue escalation, and key account coordination within a complex and high-volume environment. Maintained service standards and operational stability through structured prioritization, process control, and cross-functional collaboration.
• Additionally, served as Executive Assistant to the Assistant Managing Director, managing executive scheduling, meeting governance, reporting, and high-level coordination. Gained holistic visibility across operational, middle management, and executive perspectives, strengthening the ability to translate strategy into structured execution.