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2025

Business Type : Computer/ IT

Last Position : Project manager

Period : January 2025  to  Present

Job Description :

-Managed end-to-end project execution, overseeingall phases fromrequirementgathering,planning, development, testing, to final delivery, ensuring projects are completed on time and within budget.
-Collected and analyzed detailed customer requirements, translating them into clear specifications for development and UX/Ul teams.
-Coordinated closely with cross-functional teams including developers, UX/Ul designers, and executives to align project goals and deliverables.
-Maintained and updated project timelines, providing continuous progress reports to internal teams, management, and clients.
-Supported customer inquiries and issues, ensuring high-quality service and timely resolution.
-Assisted in preparing service agreements, contracts, and internal company documents, including translations between English and Thai.
-Facilitated feature demonstrations to clients, gathered feedback, and collaborated with teams for continuous product improvement.
-Created and managed client proposals and quotations, ensuring accuracy in pricing, delivery schedules, and payment terms.
-Coordinated seasonal and special projects, (e.g., UX/Ul requirements for web, HQ, and mobile versions) distributing tasks across relevant teams to meet deadlines.

2024

Business Type : Computer/ IT

Last Position : Product owner&coordinate

Period : July 2024  to December 2024

Job Description :

-Coordinate with system development team, customers, and executives
Actas a bridgebetweenstakeholders,developers,andexecutivestoalignbusiness goals with technical execution.
-Create and manage product backlog
Define, prioritize, and update user stories and tasks in the product backlog to guide development teams effectively.
-Define user stories and acceptance criteria
Write clear, actionable user stories with acceptance criteria to ensure developers understand requirements precisely.
-Planning for making products, explain and test the product Develop product roadmaps, define requirements, and ensure the product meets both customer and business needs through testing and validation.

2023

Business Type : Food & Drink Industry

Last Position : Customer Service (POS)

Period : December 2023  to March 2024

Job Description :

-Coordinate with the team to resolve problems
Work closelywiththetechnicalsupportandoperationsteams to quickly address and solve customer issues.
-Solve assigned problems
Take ownership of customer complaints or technical issues, investigate the root cause, and provide effective solutions.
-Take care of restaurant customers
Provide support and assistance to restaurant partners using the POS system, ensuring their satisfaction and smooth operations.
-Teach customers how to connect and use equipment
Guide restaurant staff step-by-step on how to set up, connect, and properly use the POS system and related devices.